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      IRS

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      IRS reviews

      3.3

      54% would recommend to a friend

      (3,632 total reviews)

      33% positive business outlook

      Ratings by demographic groups

      IRS has an employee rating of 3.3 out of 5 stars, based on 3,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IRS employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      4K reviews
      2.0
      May 5, 2014

      Not for everyone, unless you have prior IRS experience.

      Contact representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice people, great hours, paid training program.

      Cons

      Short lunch hour, training provided didn't match job expectation. Management didn't fully communicate daily changes or assist with training in any manner. Be comfortable with entire call and computer keystrokes recorded and reviewed. Due to budget constraints, this years training started late and was several days short complete, leaving new hires to feel completely on their own. Difficult or unique calls that required assistance/training were dealt with inconsistently depending on your manager/lead.

      3.0
      May 4, 2014

      Uncomfortable work environment.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Above average pay to start and goes up over time. Great benefits and great new friends. It's nice to have a union to join.

      Cons

      High favoritism by managers and training not given the same to all. The union does not have much power to help you on probation year.

      1.0
      May 2, 2014

      I was bullied to within an inch of my life

      It specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Government job; interesting work; many great coworkers; easy to do well in terms of great evaluations and winning formal awards.

      Cons

      After three years of doing well, I was suddenly targeted for extreme bullying by the executive team. They made false accusations against me and tried to discipline me based on those false accusations. What they did was inexplicable, but I will never forget it. My career was completely destroyed within an eight-month period. A dream job turned into a nightmare.I was forced to leave the Agency by upper-level management. They knew of my outstanding record.

      Viewing 3358 - 3360 of 3,632 Reviews
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      Glassdoor has 3,899 IRS reviews submitted anonymously by IRS employees. Read employee reviews and ratings on Glassdoor to decide if IRS is right for you.