Pros
Work life balance is good. You do your 40 and you are done. The benefits are fine and the job is not super difficult, it has all been done before. It is not rocket science. I have heard this is the best entry position at the IRS.
Cons
It seems like everyone is clueless. When researching something, there is no one source to obtain information. A search using the internal system can lead you in the wrong direction because no one goes through and updates information. The work load can be tough, I am always busy but somehow, there are employees that can spend hours talking and still manage to complain that they do too much work. The training is conducted without the goal of teaching but the goal of saying something was taught. Much of the work seems that way, the focus is on going through the motions.
