Is IST Management a good company to work for?

IST Management has an overall rating of 4.2 out of 5, based on over 807 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 80% of employees would recommend working at IST Management to a friend and 81% have a positive outlook for the business. The best reviews about IST Management have been left by employees working as Operations Manager , Assistant Manager and Site Manager .

Does IST Management pay their employees well?

According to anonymously submitted Glassdoor reviews, IST Management employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at IST Management. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at IST Management?

80% of IST Management employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IST Management 4.2 out of 5 for work life balance, 4.3 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at IST Management?

Site Manager (90) , Service Specialist (60) , Site Supervisor (36) , Operations Manager (35) , Receptionist (21) , Manager (18) , Assistant Manager (11) , On-call STAR (11) , Front Desk Receptionist (10) , Account Executive (9) , Supervisor (9) , On-Site Operations Manager (8) , Regional Operations Manager (8) , Customer Service Specialist (7) , Administrative Assistant (6)

What are the pros of working at IST Management according to real employee reviews?

"Great people that work in the company" ((in 33 reviews)); "Good training" ((in 22 reviews)); "I have great employees working for me and our client is very easy to get along with." ((in 22 reviews)); "If you get a good site and manager it’ll go smoothly" ((in 19 reviews)); "You can tell the CEO genuinely cares about individuals and groups" ((in 18 reviews))

What are the cons of working at IST Management according to real employee reviews?

"Pay is low and youre essentially at the bottom and the clients take advantage." ((in 76 reviews)); "Poor management and communication." ((in 29 reviews)); "Ist has a lot of growth referring to the company itsself, the employees are not rewarded correctly and we make this company flourish, it is only the upper management and corporate people who get rewarded with raises, gifts, rewards, the service speacialist and on call stars are treated like servants and peasants, I do not think the ceo knows about a lot that goes on with his company, because he is a great ceo to his company but can only keep up with so much." ((in 19 reviews)); "Only 6 observed Holidays in a calendar year" ((in 8 reviews)); "Meanwhile IST has low wages with high expectations." ((in 7 reviews))

What are employees saying about IST Management layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IST Management layoffs and their outlook for job security at IST Management in 2026.

What are the top reviewed IST Management locations?

Atlanta , New York , Boston , Chicago , Washington , Houston , Pittsburgh , Saint Louis , Minneapolis , Denver , Irvine , Los Angeles , Norwalk , Hartford , Philadelphia , Miami , Charlotte , Jacksonville , Dallas , Indianapolis , Cincinnati , Cleveland , Carlsbad , McLean , Falls Church , Raleigh , Winston-Salem , Franklin , New Orleans , King of Prussia

IST Management reviews

4.2

80% would recommend to a friend

(790 total reviews)

Hal Blackman

91% approve of CEO

81% positive business outlook

Ratings by demographic groups

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IST Management has an employee rating of 4.2 out of 5 stars, based on 790 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The IST Management employee rating is 20% above average for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

790 reviews

1.0

Sep 14, 2023

Salespeople-look elsewhere!

Account executive

Recommend

CEO approval

Business Outlook

Pros

The salary was great and based on location. They offer an excellent 6 week training program at their company headquarters in Atlanta, GA. You report directly to your assigned regional sales manager, however everyone on the team was more than happy to help with anything.

Cons

The CEO of the company is WAY too involved with the sales team. He will call you individually if you have not made any sales only weeks into leaving the training program. I saw him fire over 20 salespeople at my time with the company including sales executives who had hit their monthly goals, gone above and beyond, etc. I was laid off only 8 months into working here. The sales cycle is very slow as I was on the litigation side of the sales team, which gave me no time to make any sales. Every Monday, the CEO held a meeting with the entire sales team and would go around 1 by 1 to each person asking what they've sold that week. Most of the reps were new and had sold nothing and he would make us feel terrible about making no sales. He is a CEO that does not understand his business and expects way too much from the team. If you want to always be on edge and thinking you're going to get fired every single day while at work, then have at it. I do not recommend working here if you want job security and to be a part of a team who motivates you and encourages you.

IST Management Response

2y

My name is Jay Lafont and I am the HR Director for IST Management Services. Thank you for your feedback. We truly value the insights and perspectives of all our associates. Our company is deeply committed to fostering an environment where our sales executives thrive. We pride ourselves on not only providing extensive support and resources to ensure their success, but also offering the best commission plan in the industry, especially for high-revenue producing eDiscovery sales execs. Our approach is holistic, valuing not just the end sales but also the essential activities that build a robust pipeline and drive the entire sales process forward. With our CEO's extensive experience in this domain, we've cultivated an understanding of the nuances that make sales successful. We truly believe in the potential of each sales executive and are devoted to their growth and achievement. We're always here to support and collaborate, ensuring that every individual finds success with us.

5.0

Sep 13, 2023

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Challenging work that varies daily. - Always willing to help with professional development. Additional training is always available and encouraged. - Open door policy makes it easy to access upper management with any concerns. - Great earning potential, especially on the sales side. - CEO recognizes exceptional performance company wide in nearly daily emails.

Cons

- Being a remote worker makes it more difficult to foster the comradery that comes with everyone being in one city.

IST Management Response

2y

Thank you for your feedback!

5.0

Sep 13, 2023

IST Management

Human resources

Recommend

CEO approval

Business Outlook

Pros

Organized and has specific guidelines on how to do tasks. This is a breath of fresh air as I did not have this at another company. Typically looks to promote within which is a huge positive.

Cons

None at this time .

IST Management Response

2y

Thank you for your feedback!

Viewing 175 - 177 of 790 Reviews

Jobs at IST Management

Records Clerk - Part Time

Receptionist - Office Services

Entry Level Office Assistant

Part-Time/On-call Mail Center Associate

IST Management

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Salespeople-look elsewhere!

Great place to work

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