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Thank you for taking the time to share your thoughts and feedback with us. There are a handful of points you made that we can learn from as it pertains to communication, standardized operating procedures, training, and programming. It is very clear that your experience did not reflect what we aim for at the local, regional, and national levels within InBloom and this feedback has been shared with and reviewed by individuals at all levels mentioned. We do take feedback like this seriously and will look for opportunities to improve. There are a few things you mentioned that we feel compelled to clarify from our perspective. We do have a nap room where kiddos are allowed to rest and on their own if appropriate, which is monitored by a nanny-cam while they’re resting. This is clinically appropriate and is understood/reviewed by the caregivers of our clients. Additionally we do not have locks on any treatment or nap rooms within any of our Learning Centers, and doors are only ever closed when there is a chance of elopement during therapy sessions. It is important that we share these items due to our clinical integrity policies, and our adherence to the BACB ethics code. Additionally, since day 1, we have been following CDC guidelines as well as local guidelines as it pertains to COVID-19. That includes contact tracing. We believe this is the right standard, and we will continue to follow CDC guidelines as they evolve throughout the COVID-19 pandemic in order to keep all of our clients and clinicians healthy/safe. If you experienced anything outside of CDC guidelines during your time at InBloom then that is not the norm and we would encourage you to share more details about your experience so we can ensure proper CDC guidelines are being followed at the local level moving forward. You can submit additional feedback at inbloomautism.com/feedback if you wish to do so.
