Included Health reviews

-The direction of the care team is slowing transforming into a glorified call center instead of a care center. We recently switched to a new phone system that is used in call centers. The most recents managers and care/ visit Coordinators that have been hired all have had some sort of experience in a call center background or something similar where they have dealt with high call volumes. Before, the people that were hired came from different backgrounds and experiences. -Unless you are at HQ in SF, there is lack for growth at the Reno office. Most hiring and growth at the care sites are being primarily in Maine. -One of our company values is Putting Patient First (as it should be for a healthcare company) however, more often times than not putting patient first is used a guise for 'as business needs'. To further elaborate, some of us care coordinators and visit coordinators will be volun-told (volunteer + told) to take on new tasks and responsibility even though we are not completely trained and though the managers provide "training" sessions those are more like unnecessary meetings that go over the new responsibilities and do not thoroughly give you tools and knowledge needed to succeed. -Lack of diversity in leadership at the Reno site. -Input is asked from the employees, but very little change is ever seen. -Suspicious employees getting fired. -I hardly see management getting "down and dirty in the trenches" with us; they mostly delegate activities even outside of work such as community service events I don't see them participating.

* Not a meritocracy * Politics, gossip, rumors are eroding the culture and distracting talented employees from solving tough problems, and doing great work.