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      Included Health

      Engaged Employer

      Included Health reviews

      3.1

      44% would recommend to a friend

      (688 total reviews)
      avatar

      Owen Tripp

      56% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Included Health has an employee rating of 3.1 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Included Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      688 reviews
      2.0
      May 28, 2020

      Well Meaning But Messy

      Patient care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free healthcare, kind employees, empathetic environment

      Cons

      You will constantly feel as if you never quite know your job. It is fast-paced, and messy. Training is always inconsistent, and while management always promises improvement in this area, it's stayed quite consistently inconsistent. This means that care coordinators, the front-facing part of the company, are all over the board in terms of training and ability to perform their jobs. You will have more work on your plate than you can possibly complete in a day, especially the longer you have been there and the more capable you prove yourself. Most days it feels nearly impossible to do my job, but I keep showing up. It's always good to be in a challenging environment, but GR instead stops being challenging and instead is just downright frustrating. All updates come through a fast-paced messaging system called Slack, but if everyone is posting in all those channels your likelihood of catching an update and memorizing it for use later is an impossible ask. Managers and leads are often shaky on the updates themselves, and new processes and updates are unveiled so often that if you are gone for even a week you will have issues when you come back. The promises made to companies that hire GR for their services are nearly impossible to meet. As the company grows, it gets worse. I personally love working here, but I'm also aware that it's not something I could do in the long term. The people are nice and mean well, but I can't believe what a mess it is. The benefits are great, but I don't know if it's worth the stress. I don't recommend my friends to work here, that's for sure.

      avatar
      Included Health Response
      5y
      Thank you for taking the time to share your valuable feedback. We're glad you appreciate the mission-driven and supportive team and culture as well as our benefits. We're sorry to hear your frustration with the workload and training. As an emerging growth company, we continue to refine and improve not only our products and services but also our internal systems and processes to support increasing scale. Your feedback on how this could be better for our team is helpful and an important reminder about what is required to support changes company-wide in a sustainable way. While Slack is intended to support real-time questions and answers among team members, we continue to use our weekly Care Team newsletter and our intranet / knowledge base as the consistent place to share best practices and new updates on processes, etc. If you have specific ideas on how to make the communications clearer, we would love to hear them.
      4.0
      May 27, 2020

      Must be motivated and optimistic to endure.

      Care coordinator manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity for continued growth. Exposed to many different projects/opportunities. Company is very patient centered. Great company culture and benefits.

      Cons

      Too much work for any one person and this is true of all roles, feels at times disorganized or trying to do too much causing less focus to complete whats needed to be done. Difficulty around accurate forecasting.

      avatar
      Included Health Response
      5y
      Thank you for sharing your valuable feedback. We are glad to hear that you are enjoying the growth opportunities, positive culture and benefits. You and our fellow colleagues contribute to that culture every day by bringing a humble, problem-solving attitude focused on the needs of our patients, our customers and fellow team members. Thanks for the reminder to focus on what is most important and avoid spreading ourselves too thin. We are lucky to have great opportunities to help people in many ways, especially during this unusual time, and our eagerness to innovate may sometimes lead us to take on a lot in a short period of time. Our OKR structure can help us focus on what is most important and keep us anchored in priorities. We welcome you to talk to your manager to help the company and your team focus on goals that are most important and de-prioritize others so that we can deliver the best experience for our members and employees alike.
      2.0
      Mar 7, 2020

      Nice mission, poor business planning

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      – Mission is one that matters and employees believe in it – Co-workers are kind – Work is challenging and there are many growth opportunities

      Cons

      – Leadership is not transparent or honest with employees. Executives appear to sugarcoat business updates and have lost employee trust. – Business planning is a mess and poor top-down decisions were made in 2019, resulting in mass layoffs. – Much of SF team does not appear to be happy and view HQ as a "commuter office" – There is significant favoritism for engineering hiring, resulting in lack of hiring and resourcing for other crucial company functions like marketing and HR. You will NOT have a successful business and product if 1. no one knows about it and 2. your employees are not properly supported.

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      Glassdoor has 741 Included Health reviews submitted anonymously by Included Health employees. Read employee reviews and ratings on Glassdoor to decide if Included Health is right for you.