Pros
-The closest thing you will get to Apple/ Google working environment in a small city like Reno and Lewiston: unlimited snacks and drinks, monthly catered lunches, company swag (sweaters, shirts, gym bags, sun glasses, etc.), ability to work from home, casual dress, etc. -Owen, CEO, actually knows many of his employees by name at the care centers. Now that I think about it, the CEO and other higher ups are made readily available for communication. -The company made some internal organization changes at the Reno site which I think were fantastic choices specifically promoting Dave to recruiting and Charlene and Kat to lead positions. The company has hired more "less than fit" people for the roles than they have appropriate and the three above named were great choices. -Team outings for lunch or group activities as a way for team bonding. -Employee resources groups created to help with company culture; The Equality group is for LGBT members and allies and most new, Mosaic, to spread cultural diversity, which the Reno office highly lacks.
Cons
-The direction of the care team is slowing transforming into a glorified call center instead of a care center. We recently switched to a new phone system that is used in call centers. The most recents managers and care/ visit Coordinators that have been hired all have had some sort of experience in a call center background or something similar where they have dealt with high call volumes. Before, the people that were hired came from different backgrounds and experiences. -Unless you are at HQ in SF, there is lack for growth at the Reno office. Most hiring and growth at the care sites are being primarily in Maine. -One of our company values is Putting Patient First (as it should be for a healthcare company) however, more often times than not putting patient first is used a guise for 'as business needs'. To further elaborate, some of us care coordinators and visit coordinators will be volun-told (volunteer + told) to take on new tasks and responsibility even though we are not completely trained and though the managers provide "training" sessions those are more like unnecessary meetings that go over the new responsibilities and do not thoroughly give you tools and knowledge needed to succeed. -Lack of diversity in leadership at the Reno site. -Input is asked from the employees, but very little change is ever seen. -Suspicious employees getting fired. -I hardly see management getting "down and dirty in the trenches" with us; they mostly delegate activities even outside of work such as community service events I don't see them participating.
