Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

55% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Pretty good benefit." ((in 98 reviews)); "Good work life balance working here" ((in 48 reviews)); "great people to work with" ((in 47 reviews)); "Great culture and envirmonent to be in" ((in 33 reviews)); "Great coworkers & office perks (gym)" ((in 21 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 43 reviews)); "Pay. Starting salary is low." ((in 19 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "I thought this would be a great company it's a big name everyone knows Blue Cross maybe it is but not in a call center position this is not even a foot in the door this is the foot into the sewer the company is polluted with nepotism and favoritism the position is set up to fail so that you won't be able to get out to a better position but not be bad enough to be fired but instead halfway trained to do other positions and have it all thrown on you and you are still held accountable no raises for extra work frequent layoffs so work is pushed on you high stress anxiety all while servicing people who are forced to buy a product they don't understand." ((in 17 reviews)); "Bonuses are decent for managers and above but not for the non" ((in 13 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

55% would recommend to a friend

(766 total reviews)

Gregory E. Deavens

48% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (766 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

766 reviews

2.0

Nov 12, 2014

Fade to Blue

Team leader

Recommend

CEO approval

Business Outlook

Pros

While working at IBC under G.Fred DiBona it was a very rewarding experience and the company experienced a lot of growth. There was a lot of room for growth, the organization had a great tuition reimbursement plan, yearly bonus, Christmas parties, and incentives for going above and beyond.

Cons

After the passing of G. Fred it seemed to all go downhill. There were multiple changes in leadership, as everyone wanted to be the leader that fulfilled the merger with Highmark. This carrot in front of the horse method seemed to only effect those at the top, but it gradually trickled down to those below. There is little to no room for advancement and one will find themselves pigeon-holed in one position if not knowing or sucking up to the right people. Hard workers are not developed for advancement. However, management is fond of bringing their friends in from the outside, or transferring from other areas because the person is in jeopardy of loosing their job. Additionally, IBC is famous for laying off whole departments, or having you train your replacement prior to your own layoff.

1.0

Nov 8, 2014

IBC Shuns American Workers for H-1B Visa Holders

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

IBC used to be a good company to work for but the culture has changed dramatically as it is more interested in giving jobs to H-1B Visa holders than it is to American workers. There is one 'pro' -- IBC has a good cafeteria with many healthy food choices.

Cons

IBC has laid off many, many full time employees and consultants (US citizens) to bring workers from India on H1B Visas whom they can pay a lot less money. IBC also transfers employees into the country who have worked for them in India under an L-1 visa. In less than 6 months,one department (alone) removed 50 workers and replaced them all with H1B Visa holders. None of these were high level positions. IBC boasts about being community oriented but the fact is IBC does not support Philadelphia area workers or any American workers -- at all. Most of these H-1B visa holders work in Information Technology (IT) and most of them come from India. There are about 500,000 IT workers in the USA holding H-1B visas. According to the U.S. Census Bureau, there are about 2.5 million IT workers in America. So approximately 20 percent of the domestic IT workforce isn’t domestic at all, but imported on H-1B visas. IBC systematically adds to the high rate of unemployment in the Philadelphia are and the even higher rate of under employment.

4.0

Nov 6, 2014

Overall, a good experience working there and is is a great environment to learn with the many resources provided.

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The benefit package is awesome, especially the ability to purchase up to five additonal days of vacation, and if not used by the end of the year--they can be cashed back in. It's nice to get an extra week of pay in December if you sell back your days, just as it is nice to have an extra five days if something comes up. Flexible workign hours and the ability to work from home.

Cons

Leadership changes direction too frequently; expectations are that you are available 24/7; not everyone is held accountable for their actions. Have to purchase your own office supplies.

Viewing 670 - 672 of 766 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Supervisor- Operations

Health Coach RN - remote (PA/NJ/DE)

Philadelphia, PA

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Claim Payment Policy Lead - Remote (PA/NJ/DE)

Philadelphia, PA

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Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)

Philadelphia, PA

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