Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

55% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Benefits are good." ((in 91 reviews)); "Great people to work with" ((in 52 reviews)); "Great culture and envirmonent to be in" ((in 40 reviews)); "Great coworkers & office perks (gym)" ((in 19 reviews)); "Great company friendly work environment" ((in 14 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 44 reviews)); "I thought this would be a great company it's a big name everyone knows Blue Cross maybe it is but not in a call center position this is not even a foot in the door this is the foot into the sewer the company is polluted with nepotism and favoritism the position is set up to fail so that you won't be able to get out to a better position but not be bad enough to be fired but instead halfway trained to do other positions and have it all thrown on you and you are still held accountable no raises for extra work frequent layoffs so work is pushed on you high stress anxiety all while servicing people who are forced to buy a product they don't understand." ((in 21 reviews)); "hoppers at higher salary than long" ((in 19 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Bonuses are decent for managers and above but not for the non" ((in 13 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

55% would recommend to a friend

(766 total reviews)

Gregory E. Deavens

48% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (766 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

766 reviews

2.0

Dec 28, 2008

Need a some fresh ideas in Senior Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is a great deal of stability at IBC, which can certainly be considered a good thing. Ultimately, regardless of the economy, people still need health care.

Cons

Due to the aforementioned job stability, there are entirely too many people in upper management who have worked at IBC for 10, 15, 20+ years and have become dinosaurs as a result. As the industry and technology has changed vastly over the years, upper management simply hasn't kept up. Either because they're incapable of changing, or unwilling.

5.0

Jun 16, 2008

Great place to work.

Senior business systems analyst

Recommend

CEO approval

Business Outlook

Pros

Good solid company. IBC is up to date in the marketplace with products and merging to provide products to a larger market share. The company is very innovative and current with technology. They provide financial and personal support for continuing education up to the Master's level. There is support for personal and professional growth.

Cons

The company can lose the lines of communication due to its size and the number of departments. Not all management is proficient enough to be able to make a decision without going up the chain. Also, health insurance companies not very popular with public right now.

2.0

Feb 7, 2010

Life at Independence Blue Cross

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, but costs are increasing. If you work hard, you will stay out of the line of fire of upper management.

Cons

Very low morale. Upper management unresponsive and seemingly incompetant.

Viewing 751 - 753 of 766 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Supervisor- Operations