Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 96 reviews)); "great people to work with" ((in 51 reviews)); "Great culture and envirmonent to be in" ((in 37 reviews)); "Great coworkers & office perks (gym)" ((in 20 reviews)); "Good Work Environment and much to learn" ((in 17 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 42 reviews)); "hoppers at higher salary than long" ((in 19 reviews)); "Limited opportunities for growth, Systemic lack of innovation, Parochial work environment, Constant layoffs and downsizing" ((in 19 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 11 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

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Independence Blue Cross

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Culture & values

3.2

Career opportunities

2.9

Senior management

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

767 reviews

2.0

Jul 21, 2022

Ibx CS

Consumer service representative

Recommend

CEO approval

Business Outlook

Pros

They offer pto and flex time and I work from home.

Cons

The pay isn't worth the amount of work. They don't make people who work from home feel included. They have a huge turn over rate and are extremely strick, no sick time, you get harrassed by mbrs and staff ! You don't get to pick your schedule and are not allowed to take time off during open enrollment season as there are not enough agents to take the calls because everyone has quit or been fired.

2.0

May 24, 2022

Horrible company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get a set schedule everyday.

Cons

They micromanage and make you do mandatory overtime

5.0

May 15, 2022

Top Employer

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

PTO time is above the standard. Leadership have an open door policy. Option to work remotely across company

Cons

Those who do not pull their weight get away with doing less

Viewing 166 - 168 of 767 Reviews

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Jobs at Independence Blue Cross

Assistant Product Manager - Specialty Services (Hybrid:PA/NJ/DE)

Manager Client Marketing & Engagement

Quality Business Analyst

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Ibx CS

Horrible company

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