Does Independence Blue Cross pay their employees well?

According to anonymously submitted Glassdoor reviews, Independence Blue Cross employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Independence Blue Cross. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Independence Blue Cross?

52% of Independence Blue Cross employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Independence Blue Cross 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Independence Blue Cross?

Customer Service Representative (47) , Intern (19) , Customer Service Representative (CSR) (18) , Manager (18) , Business Analyst (16) , Project Manager (15) , Business Systems Analyst (13) , Director (13) , Analyst (10) , Research Analyst (9) , Billing Analyst (8) , Actuarial Analyst (7) , Lead Business Systems Analyst (6) , Member Service Representative (6) , Senior Business Analyst (6)

What are the pros of working at Independence Blue Cross according to real employee reviews?

"Good benefit and time off." ((in 96 reviews)); "great people to work with" ((in 51 reviews)); "Great culture and envirmonent to be in" ((in 37 reviews)); "Great coworkers & office perks (gym)" ((in 20 reviews)); "Good Work Environment and much to learn" ((in 17 reviews))

What are the cons of working at Independence Blue Cross according to real employee reviews?

"Haven't seen this kind of poor management elsewhere." ((in 42 reviews)); "hoppers at higher salary than long" ((in 19 reviews)); "Limited opportunities for growth, Systemic lack of innovation, Parochial work environment, Constant layoffs and downsizing" ((in 19 reviews)); "The company has a senior leadership that is very detached from the real "pulse" of the associates and listens to consultants more than their FTEs." ((in 19 reviews)); "Poor communication from upper management and difficult onboarding with their technology" ((in 11 reviews))

What are employees saying about Independence Blue Cross layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Independence Blue Cross layoffs and their outlook for job security at Independence Blue Cross in 2026.

What are the top reviewed Independence Blue Cross locations?

Philadelphia , Phila , Mount Laurel , Houston , Wilmington , Jacksonville , Edison , Collingswood , Magnolia , Fairfax , Dallas , Philadelphia , Green , Sacramento , Plymouth , Ambler , Bala Cynwyd , Bensalem , Drexel Hill , Glenside , Havertown , Huntingdon Valley , Lansdale , Norristown , Plymouth Meeting , Upper Darby , Wynnewood , Penn , New Philadelphia , Miami

Independence Blue Cross reviews

3.5

52% would recommend to a friend

(767 total reviews)

Gregory E. Deavens

48% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (767 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Independence Blue Cross has an employee rating of 3.5 out of 5 stars, based on 767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Independence Blue Cross employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

767 reviews

5.0

Dec 27, 2021

Great place to work

Fiance manager

Recommend

CEO approval

Business Outlook

Pros

Great work/life balance People are very friendly and willing to help Positive culture

Cons

Can be difficult getting approval to fill positions when someone leaves Tend to hire job-hoppers at higher salary than long-time employees with same experience Not moving to full remote option Becoming a bit too woke

4.0

Dec 14, 2021

NA

Operations manager

Recommend

CEO approval

Business Outlook

Pros

great place to work with great people

Cons

time and benefits could be better

1.0

Nov 10, 2021

company is not managed well , call center is a mess

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good pay, work from home , helpful coworkers, good benefits

Cons

everything esle , management , systems , no growth , sup/ management show favoritism , customer service rep are treated with the lowest respect .. i wouldn't recommend this job if you want to keep your sanity

Viewing 172 - 174 of 767 Reviews

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Jobs at Independence Blue Cross

Customer Service Rep (Member Help Team)

Supervisor- Operations

Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)

Health Coach RN - remote (PA/NJ/DE)