2.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook
Pros
There is no pros. Quality Assurance are not on the same pg. You can score 95-100% one month with a QA and the next month you are scoring in the 80’s. They need to train them to be consistent across the board with scoring. Each QA score on how they want you to handle those calls. It too much they need to be fixed.
Cons
Requested time off is blocked around a certain times of the year. You request for rebuttal on certain QA scores and the supervisors sweep it under the rug. They block holiday that you were told you will have off so you are working getting free money because members are enjoying those holidays as CSR should be.
