InfoCision reviews

Management is terrible, lot's of campaigns are doomed from the start, Customers are hostile and sometimes so are the supervisors. Poor overall wages and no real benefits. Current hires don't even get paid holidays. I worked for this company 15 years ago before the founder passed away and it was a completely different experience. Craig Taylor couldn't care less about his employees. He gets managers and HR people who feel the same way.

I’ve never had such a horrible experience working at a company like this one so sad that this company is suppose to be known for handling SBA, St. Jude, and Smile train calls. Management does not even train their employees well enough to take some of these calls especially the SBA ones. I remember the first weeks they threw us in on the first day into SBA calls without having knowledge that we had no resources to tell people the status of their application just transferring them to a secondary department where the call would automatically drop, customers would call back and say derogatory things to us that was completely out of our control and the managers have a non-chalant attitude about everything especially when you tell them customers complaints. This company wants you to be a robot behind a screen all day training you on 5-7 programs sometimes a week where you read the longest script ever just for customers to not donate and here’s the best part they only pay you $9.00 an hour. Unbelievable and then the supervisors are really just micro managers that don’t know the answers to about anything that you ask them that probably make a little bit more money than you that have the response I’m not completely sure I have not trained for that program but aren’t you a supervisor so your suppose to be trained on all these programs. So sad hopefully the person reading this if you take this job know that this job is temporary should not be long term.