Where do I begin?
*A lack of trust in employees. I wasn't feeling well during a calling period, so I took a bathroom break. A supervisor came looking for me after a few minutes. He became suspicious because he had bad experiences at another InfoCision location's call center in Ohio. The InfoCision call center in Ohio was located near a prison, so many of the employees were former inmates. I believe he realized I was ill. but he didn't apologize for his actions.
*Low pay and long hours.
*Working at least one weekend day. I usually ended up working both weekend days,so I missed out on family gatherings and outings with friends.
*Emotional labor aspect of work. Physical labor is demanding of the body; emotional labor strips the soul. I can't count the number of times I walked out of the building with my heart pounding and tears in my eyes. It's difficult to not have a sense of self-loathing when you feel as though you've taken the last cent from a needy person to line someone's coffers.
*Lack of recognition
*Shredding call lists. Calling the same donors over and over again for donations.
*Politicized work. Faith Based programs frequently mixed secular politics with religion.
*Small raises, if any
*Revolving door of employees. Doesn't retention matter? Shouldn't a business go out of its way to keep high-performers?
*Blase attitude about objections. So what it they're on a fixed income? You're on a fixed income too. You're not getting a raise. Difficult to say to a potential donor with nothing to eat for Thanksgiving except a can of peaches.
*Second and Third Attempts to overcome objections. Why doesn't No mean No?
