Management Is VERY Disorganized; Pay Is Abysmal For The Tasks Required Of You.
Pros
Flexible work-hours; your fellow co-workers (AKA: "Communicators") are some of the nicest of any workplace...
Cons
You will be underpaid and overworked. And in time, you will become extraordinarily frustrated as well...it usually takes three months and your brain has had enough of it. Your computer scripting will supply you with nothing but inaccuracies. Depending on the call center you work with, your Supervisors on staff offer little assistance or resolution to customer complaints or technical issues (mostly because they didn’t know how to resolve said issues). You will be forced to provide the resolution to the Customers yourself because the Supervisors and Management are tremendously lazy at responding to calls for assistance as well. This job is a nice "buffer". But formulate an exit quickly. This is not the company to start a career with, nor one that will pay you a competitive wage. You are hired for your voice box and nothing more. PS: They haven’t cleaned the facilities in years. Sicknesses abound.