InfoCision reviews

2.4

23% would recommend to a friend

(814 total reviews)
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Craig Taylor

41% approve of CEO

33% positive business outlook

InfoCision has an employee rating of 2.4 out of 5 stars, based on 814 company reviews on Glassdoor which indicates that most employees have an average working experience there. The InfoCision employee rating is 33% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

814 reviews
1.0
Aug 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible work-hours; your fellow co-workers (AKA: "Communicators") are some of the nicest of any workplace...

Cons

You will be underpaid and overworked. And in time, you will become extraordinarily frustrated as well...it usually takes three months and your brain has had enough of it. Your computer scripting will supply you with nothing but inaccuracies. Depending on the call center you work with, your Supervisors on staff offer little assistance or resolution to customer complaints or technical issues (mostly because they didn’t know how to resolve said issues). You will be forced to provide the resolution to the Customers yourself because the Supervisors and Management are tremendously lazy at responding to calls for assistance as well. This job is a nice "buffer". But formulate an exit quickly. This is not the company to start a career with, nor one that will pay you a competitive wage. You are hired for your voice box and nothing more. PS: They haven’t cleaned the facilities in years. Sicknesses abound.

1.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

working from home is the only pro

Cons

Being lied to by supervisor and management. They closed our call center (NOWAH) without prior notice, we were transferred to another center and were met with hostility from both the supervisors and communicators. Being told it is MANDATORY to train for inbound programs such as NRA and various religious programs, even if you do not believe in them. Most supervisors were NOT communicators, hired from outside, and have no clue as to what we do, what we know (which is more than they do) and what we put up with on the phones. Calls are much too fast, especially for those of us who work from home due to respiratory problems,

1.0
Apr 27, 2012

pathetic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

there are some great people to work with i have to say the pay is good and thats really about it

Cons

you are asked to sit there for 8 hours while there is .0001 seconds between calls and if you stop in whats called "follow" to catch your breath then you get yelled at b/c your not making the calls, then if your gone from your desk for too long (they say 5mins) you can get in trouble because your not making calls and making money for them, also if you ask corprate about why they have told you from day one if you say you are not calling for a donation then you DO NOT ask then all of a sudden since it shows up in the script its ok to ask for the donation b/c according to the president of the company "thats not are primary purpose" also if you have any issues to bring up my sups will listen but rarely does anything get done unless it leads to harder work and more money for the company.

Viewing 121 - 123 of 814 Reviews

Glassdoor has 833 InfoCision reviews submitted anonymously by InfoCision employees. Read employee reviews and ratings on Glassdoor to decide if InfoCision is right for you.