Weird company. Dead-end job.
Pros
When I first started I was paid for two months to sit at home on Bench (doing absolutely nothing) while they assigned me to a client. This allowed me to get a head start on my master's degree. The benefits aren't bad for a service company, with 5% 401k matching and decent medical. I also received a $2,500 retention bonus for surviving one year, but it didn't make up for being massively underpaid. Whatever rate you join at is where you will stay, so be sure to negotiate up front. I found out I was making 35% less than my coworkers for the same work. I knew it was time to leave when I confronted management, who kept lying, saying a raise was "coming soon."
Cons
Infosys is an Indian IT service company that hasn't quite figured out how the American job market functions. I took this position as a last resort because COVID killed the job market in 2020 and I had recently relocated to Oregon. HR is pretty poor and onboarding was difficult. They kept losing employment records; I had to submit my I-9, proof of education and COVID vaccination card multiple times. Management is a complete joke. My "managers" were in other states and forgot who I was and where I was working, several times. They had no clue what the client requirements were or who was doing what. I had 4 different managers in the 2 years I worked for Infosys. Management completely ignores you until they need something. In many ways, Infosys is a typical service company: there are no reviews, no raises, no promotions. The difference is, they expect you to do pretty much everything for yourself: weekly timecards, HR, IT, productivity stats, finding new projects, etc. They even have a self-guided system to separate from the company! Their systems are not intuitive and look like they were developed in 1995. the company-provided laptop took 20 minutes to boot to a useable state. The company constantly sent these weird MLM emails, advertising itself to its own employees. Not sure what that was about, but my Outlook rule list to filter them out was huge, by the time I left. Maybe that's why my laptop was so slow... Project deliverables and training were front-run to meet deadlines. Staffing levels and workloads were inappropriate, with some sites understaffed and others overstaffed. Infosys puts people on random projects with zero regard for education, competency, or job title. They just need bodies in chairs, to bill the client. I'm a systems analyst by trade and have a BS in Information Systems, yet they stuck me on an infrastructure team doing L1 hardware support. It was a total waste of my time and I learned next to nothing. Since there was so much downtime at the client, I was able to work out, study, and focus on finding a real job. Besides, it's a bad idea to stay at any service company for longer than a year or two. To conclude, Infosys might be okay for some kid fresh out of school, or someone making a career change into IT, who doesn't mind being lowballed in exchange for industry experience. However, Infosys only offers temporary, dead-end jobs and they should be treated as such. Get in, get a paycheck and a bit of experience then get out, ASAP. Preferably, join the client you are working at. Infosys earns a 1 star rating because of the benefits but in all other aspects, it's a Zero-star company. I definitely wouldn't recommend working there if you are an experienced IT professional. Good luck!
