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Inovalon

Engaged Employer

Inovalon reviews

2.8

38% would recommend to a friend

(1,301 total reviews)
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Adam Kansler

52% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.7

Senior management

2.7

Career opportunities

Inovalon has an employee rating of 2.8 out of 5 stars, based on 1,301 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Inovalon employee rating is 27% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
1.0
May 20, 2020

Probably the worst call center I've ever worked in

Scheduling specialist
Recommend
CEO approval
Business Outlook

Pros

80 hours of PTO a year (which is a gift so you cant cash it out) , decent Cigna coverage for health insurance that was more affordable than most plans and thats probably it.

Cons

There is absolutely no communication in this call center at all. No one knows what is happening and because "business needs" are made up every 4 weeks or so, there is NO stability. I was there for 8 months and had 6 different managers! This leaves absolutely no room for you to grow professionally because youre constantly changing and learning new things and you never get to get solid or confident in your position. They give you PTO but force you to use it when you call out and you can not have time off approved to be without pay for drs appointments and other life events. Even when you call out sick and bring a doctors note you are still given an occurrence point AND they use your PTO. Ive never worked for a place that forced you to use PTO and you couldnt just request off for life events and health reasons. You also can roll over some PTO a year but since it is gifted to you not accrued you dont get cashed out for whats rolled over when you quit. And PTO has to be approved even if you submit it and they put PTO freezes out throughout the year. This is the highest volume call center Ive ever worked in, and ive worked for 3. When I first started as an IHA agent i was making up to 300 calls a day!! thats ridiculous. Theres no work life balance in this company and you cant even get to know the person in the desk next to you because youre only allowed 6 exact minutes of personal time a day, thats including bathroom breaks that you arent taking on your scheduled breaks and lunches. Also the most laughable thing i think was the christmas party at the nashville office. They let us off the phone for 2 or 3 hours, had the party in the lobby of the building, didnt have alcohol and fed us nothing but potatoes and chicken. It was the saddest xmas party ever and Ive never worked for a company that made us be on the clock for a company event like that. I can literally go on and on about how this was the worst job I've ever had but I suggest you just turn the other way and go work for Asurion or any other call center but this one.

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Inovalon Response
5y
Thank you for taking the time to share your feedback. Inovalon strives to provide market-competitive benefits to all its employees and create a collaborative and comfortable environment in which employees feel challenged, empowered, and heard. We are sorry to hear that this was not the case for you. We would like to hear more about your personal experience. Please email us at GlassdoorFeedback@inovalon.com. Thank you!
3.0
May 13, 2020

Healthcare Analytics changing people's lives

It specialist
Recommend
CEO approval
Business Outlook

Pros

You can make a material difference in the lives of real people.

Cons

Management tends to be dictatorial.

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Inovalon Response
5y
Thank you for taking the time to share your feedback. Inovalon’s mission to improve the healthcare of people around the globe is the foundation of our work, and we very much appreciate the role you and other associates play(-ed) in driving this impact. Inovalon is also committed to creating a collaborative and comfortable environment in which associates feel challenged, empowered and heard. It is disappointing to hear that this wasn’t the case for you. We’d like to hear more about your personal experience. Please email us at GlassdoorFeedback@inovalon.com. Thank you!
2.0
May 13, 2020

Very Changing Environment

Scheduling specialist
Recommend
CEO approval
Business Outlook

Pros

Holiday Parties Nice break rooms/clean bathrooms

Cons

First starting here, part time was told that we would receive PTO but half of it since we were not full-time. That was not the case, you had to work consistent 30 hours for it to apply to you. Micromanaging company who lays people off by walking you out, EMBARRASSING. LACK OF COMMUNICATION! Your numbers matter, you don’t. Don’t get too comfortable with this company, they will hinder your success than help.

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Inovalon Response
5y
Thank you for taking the time to provide feedback. Inovalon is a large and growing company, and we understand that communication from leadership is invaluable. It is disappointing to hear that lack of communication was an issue for you. Bad behavior such as you described is not tolerated at any level and is contrary to our company’s core values. We strive to provide an environment where associates feel they’re valued, treated fairly and respected. We’d love to learn more about your experience and how we can improve. Please email us at GlassdoorFeedback@inovalon.com. Thank you!
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ReviewsInovalon reviews

Glassdoor has 1,392 Inovalon reviews submitted anonymously by Inovalon employees. Read employee reviews and ratings on Glassdoor to decide if Inovalon is right for you.