Instacart reviews

3.6

60% would recommend to a friend

(1,879 total reviews)
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Fidji Simo

53% approve of CEO

49% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,879 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Mar 24, 2016

Consider, but definitely evaluate further

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Identifying a more efficient and convenient way for people to receive and order their groceries is a great concept. There are many people who can and do benefit from this business model. Working with people who want to get stuff done in a fast paced environment forces you to think on your feet. You're really pushing yourself to just go and figure it out later. Good pay.

Cons

Highly reactive environment filled with leaders and managers who either don't really care about leading and managing, or haven't been trained. Or both. Lack of culture and constantly being biased towards action can be challenging when other startups out there are boasting the same perks and career opportunities (but are doing it better). Poor choices made by supposedly some of the more tenured members of leadership are questionable.

1.0
Jul 16, 2019

In Store Shopper

Recommend
CEO approval
Business Outlook

Pros

A job without micromanagement. Consistent pay every Friday. A referral program. $50 a person. Very easy work. You just grocery shop and put bags away.

Cons

They have a terrible relationship with the grocery stores you’ll work at. You won’t have a break room. You won’t have a refrigerator to store your food. You won’t have a microwave to heat it up either. The people who for the grocery store treat you poorly. The drivers strike. Frequently. Sometimes after you shop and order you’ll have no where to place bags. Some orders will give you 7 bags of groceries. Imagine having no place to put them because the shelves are full. Also, the shelves and in the most inconvenient places in the grocery store. Sometimes right at the entrance where the bags are stolen. It’s very impersonal. You don’t make a lot of connections with the people you work with. The turnover is VERY high. This is not a place to plan growth. When I was hired, the trainer told me people are hired and fired every week.

1.0
Apr 25, 2018

Single Mom Now Suffering....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You Get To Pick Your Own Hours

Cons

You Have A Time Limit And Must Race To Beat It, Know The Layout Of All Of The Fredmeyer's And Costcos In Gresham and Tualatin Area, Get The Highest Ratings, Will Work More Than You Will Get Paid, No Gas Reimbursement, Must Use Your Phone For The Whole Time You Work So Bring A Backup Battery Not Just A Charger, Will Spend More Gas Than It's Worth...I worked for 18 hours and 39 minutes and only received a total of $113.92. I live in Vancouver, WA. You will not receive any training. You will not receive any location addresses until your first day of work and you only have a very broad map that has colors. You must be in the colored area to get shoppers. You must keep the app open at all times to get shoppers which drains your battery. You will need to scan all items in while you are shopping but the stores' layouts change from time to time and you are penalized when the store is sold out of an item or doesn't carry it at that time. You will never speak to a LIVE person/customer service from Instacart. They only have automated answering and emails and they don't answer your emails correctly all the time.

Viewing 19 - 21 of 1,879 Reviews

Glassdoor has 7,938 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.