Instacart reviews

3.6

58% would recommend to a friend

(1,883 total reviews)
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Fidji Simo

50% approve of CEO

46% positive business outlook

Instacart has an employee rating of 3.6 out of 5 stars, based on 1,883 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Instacart employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
4.0
Oct 2, 2018

Shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, easy/quick money, relaxed, pay is very reasonable, and fun!

Cons

Customer service is not that friendly and you can’t choose which store to go to if there are more than one of a store (ex: if the customer orders from ShopRite but the one they assign you to is further than the one that’s closer to you/on the way to the customer, you can’t change or choose to go to a closer location unless you call support), penalized (reliability incidents) if you cancel your hours within 6 hrs of the beginning of your shift, some driving distances can be far, app does not correspond with the stock qty of the store (sometimes you have to give the customer a refund if the store doesn’t carry an item or if there’re out of stock).

5.0
Sep 18, 2018

In-store Shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoy being an in-store shopper with Instacart. It’s fun, fast-paced, and challenging. The team effort is great, and our shift lead is available for questions and problem-solving.

Cons

Only con is the time limits for shopping batches. I wish there was a way for the shopping application to recognize and apply more “time” for orders containing deli or meat counter items.

4.0
Sep 16, 2018

Shopper

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

weekly pay, great shopper support,

Cons

Getting hours if you havent met the threshholds. No minimum order.

Viewing 217 - 219 of 1,883 Reviews

Glassdoor has 7,951 Instacart reviews submitted anonymously by Instacart employees. Read employee reviews and ratings on Glassdoor to decide if Instacart is right for you.