Intact reviews

3.9

75% would recommend to a friend

(2,161 total reviews)
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Charles Brindamour

88% approve of CEO

74% positive business outlook

Intact has an employee rating of 3.9 out of 5 stars, based on 2,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intact employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 31, 2019
Recommend
CEO approval
Business Outlook

Pros

There used to be only pro's, however new management style coupled with horrible hiring has led to there being absolutely no pro's.

Cons

Where to begin: -the better you are at your job, the more work they will throw on you with no remorse. -claims at one point were about 200 cases per worker, except the select few. -the select few were not given claims, they were told to help. These are not the people who worked hard to make sure there claims were under a certain amount. These are people that management were friends with or just plain got along really well. -i learned to do what is necessary and nothing more as you will only be rewarded with other slackers work. -i helped one person who had fell behind, multiple complaints - she was given a promotion and I was unfortunately not ready yet. ***I had applied for a Bodily Injury Adjuster Job a little after being hired as a Claims auto adjuster. Only one month on the job when I went for the interview. The hiring manager advised that i needed more Adjuster experience. A few other colleagues with the same position as mine were also told the same thing. The company ended up hiring a Customer Service Rep for the position. A person who has ZERO experience as an adjuster. **OUR FLOOR ONCE RECEIVED AN EMAIL STATING THAT WE SHOULD REFRAIN FROM USING THE WASHROOM THIS MORNING AND AFTERNOON AS THE PHONES WIL BE BUSY. INSTEAD WE SHOULD USE WASHROOM ONLY ON OUR LUNCH.***

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Intact Response
7y
Thank you for your review. We are committed to creating an environment where everyone feels they can do great work and we’re sorry you don’t feel this way. We take all comments seriously and want to encourage you to speak with HR to address the issues you’ve identified and help pave the way for positive change if needed.
2.0
Aug 5, 2014

Depressing work environment

Recommend
CEO approval
Business Outlook

Pros

not a bad work to life balance. good training.

Cons

Horrible management. Micro management. We are treated as numbers. Lots of layers of management, top heavy. They are only out for themselves. Very little movement. Horrible pay vs the stress that they put their employees through with their ridiculous demands and goals that are not achievable.

1.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Convenient Toronto downtown office location.

Cons

Senior management lack of basic capability of getting things done.

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Intact Response
11mo
Thank you for your review. We're sorry to hear that you feel this way as it's so important to us that our leaders are open, inclusive, caring and fair as part of our Employee Promise. We're committed to providing continuous training and resources to help our managers deliver on this promise and be their best leader for their team.
Viewing 88 - 90 of 2,161 Reviews

Glassdoor has 2,928 Intact reviews submitted anonymously by Intact employees. Read employee reviews and ratings on Glassdoor to decide if Intact is right for you.