Management promises that you can create your own work schedule but if you ever cover a shift for someone, it becomes your shift. You cannot call out without finding coverage. You are expected to report to work even if there's a blizzard. If you're at work and there's a snowstorm, you can be stuck there for over a day until someone is able to relieve you. Management promises promotional opportunities to move from Coordinator to Case Manager but then hires outsiders to take the position from under you. I was physically assaulted by a client and the manager asked, "How could you have handled it differently?" rather than support me as an attacked employee. Compensation is very poor. Management is rarely there when Coordinators work and you're literally on your own for overnight shifts.
