Pros
I've been some wonderful people.
Cons
Only way to get promoted or advanced is to be friends with the correct people or be the same ethnicity. Leadership expects you to meet unrealistic expectations. Pay is not at all equal to the work that is expected. Many unethical calls that leads Expect you to follow through with and if you don't, good luck. Some calls you don't realize are unethical unless you know the laws. They hire many past clients just to help them out and not because they are qualified for the job. They don't take reports seriously and say they will look into it but end up just giving you trainings to follow up on. IRC states they are about protecting staff first, but on many occasions have allowed clients to become hostile, rude, and aggressive towards employees and give the clients everything they ask for after such behaviors, rather than taking them out of the programs to keep staff safe. With it being so diverse the line of professionalism isn't fully understood.
