The office lacks the funding to hire the appropriate support staff that is needed, so everyone is over capacity and there is no help to be had even if you ask for it because everyone is trying to stay afloat. As a newer office, it means that processes are not fully developed and so you're on your own and that's often frustrating and disorganized. It means often being reactive instead of proactive when addressing issues. Plus, the onboarding process is so ineffective and inefficient. It is only focused on refugees, which is not helpful for CHE staff because everything in that program is different.