Invoca reviews about "manager"

It’s tough being fully remote sometimes because you don’t always know who to go for across teams for questions, but that’s really just the nature of remote work and not unique to Invoca. So far I’ve always been able to find who I’m looking for :)

Heavy workload, lots of moving parts, a lot of change to manage.

Bad pay, bad managers, bad company.

The product is fairly customized for each user and customer so each installation requires proper care and feeding. Call centers, phone calls and digital marketing don't always see eye-to-eye so it takes customers a while to figure out their business goals around buying the software. It's a difficult product to learn and requires constant training and education. Working here is not for the light hearted. If you need to know exactly what your job is, there's probably a better fit out there. If you need a job you finish between the hours of 8-5, this isn't the right gig. If you need structure and management layers to understand where you fit in to the organization, you won't like Invoca.

The culture really does reject average intelligence and boring people. You're expected to solve a lot of problems independently and to teach and learn from those around you, quickly. If you can't hold a complex conversation without preparation, this probably won't work. And, if you get bummed out when an incompetent person is terminated, then you're going to be miserable. It's not the managers who do the firing so much, it's the culture that is inclusive of only high performers and drivers. Invoca's product is complex and I think that's why you have to be smart and self-driven to make the cut.

Culture: People on glassdoor say that Invoca has great culture but I argue that there almost is no culture. 95% of communication with your coworkers will be over slack. The rest over zoom. The chances of meeting any of your colleagues in person is slim to none. There is a famous quote "Culture eats strategy for breakfast" which Invoca could learn from. The company is a bunch of siloed departments that hate interacting with each other. In my opinion, the elimination of offices as a cost saving measure will only negatively impact the success of the company. Culture is a subjective topic, but to me it’s more than zoom meetings and ERG's. Slow growth: Invoca had made the recent milestone of attaining 100 million in annual recurring revenue. Something very impressive for a growing SAAS company. Unfortunately since the point though, it seems the growth has stagnated. Costs had to be cut in 2023 and some layoffs occurred as the company acknowledged their biggest expense is payroll. Customer churn is high which means that new bookings are an essential to keep revenue afloat. I believe their biggest hinder to growth is excessive hiring and an over-hierarchical org. A person gets manager thrown in their title, a junior person is hired. Teams are grown and grown with overlapping roles and skills I don’t understand why half of them were hired. You have to ping multiple people to get something done when realistically one person can just take on that amount of responsibility. I mentioned work life balance is great here and that’s because they’ve hired too many people. Everyone on a team covers something very specific and it ultimately makes initiatives longer to complete, not the opposite. This is a great place to work and become complacent. When I joined, I was impressed by all the long tenure employees who’ve worked here for over 10 years. Now I more so believe they’re just comfortable. If you live in a LCOL area, you’ll have it made here. Everyone's a winner and no one gets laid off (except for sales people). Everyone just loves to pat each other on the back after they did the smallest effort of work ever. Make sure you log that positive feedback in lattice, how else will it get noticed? I truly wish this company the best. I hope you break even by the end of the year. I have no hard feelings, this is all just mere feedback.

We are growing and expanding in Denver and SF, so there's still work to do to ensure these other offices are on the same "level" as HQ in Santa Barbara.

Bad micromanager. Ever since the manager was replaced, team morale plummeted and ever since, everyone on the team was more hesitant on speaking out especially with layoffs that affected two of team members. Good luck moving up too because positions on other team aren't really available. Also, they moved some people up to tier 2 without really considering more technical members.