JCPenney reviews

3.3

53% would recommend to a friend

(13,533 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
4.0
Feb 27, 2026

Pay is avg

Recommend
CEO approval
Business Outlook

Pros

safe with all womens and care for associate

Cons

no AC, ceiling issue, pay less, obsessed with credit cards

3.0
Feb 25, 2026

Normal Cashier Job

Recommend
CEO approval
Business Outlook

Pros

- In-Store Employee Discounts - Commission for every in-store credit card account application

Cons

- Customers can be very rude and disrespectful - Can be very stressful during any holiday rush - Upper Management is a 50/50 when it comes to helping you out

3.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours of operation to work

Cons

Getting credit cards open is all that seem to matter you will get 50 emails a day hammering you

Viewing 76 - 78 of 13,533 Reviews

Glassdoor has 13,874 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.