JCPenney reviews

3.3

53% would recommend to a friend

(13,536 total reviews)
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Marc Rosen

63% approve of CEO

36% positive business outlook

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,536 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

14K reviews
1.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The customer’s are very nice and polite very much enjoyed their conversation and time with them!

Cons

Very hateful work environment from management! Sexist and talking behind other employees back! Dirty stores and bugs everywhere!

5.0
Jan 20, 2026

Fun Place to work

Recommend
CEO approval
Business Outlook

Pros

Laid back work, nice people to work with.

Cons

Sales driven. There doesn't seem to be much training on how they want the cashiers to do their job.

3.0
Jan 18, 2026

Environment

Recommend
CEO approval
Business Outlook

Pros

Training, Customer Experience, Store Support.

Cons

Low Customer Volume, Low Applicant Base.

Viewing 100 - 102 of 13,536 Reviews

Glassdoor has 13,877 JCPenney reviews submitted anonymously by JCPenney employees. Read employee reviews and ratings on Glassdoor to decide if JCPenney is right for you.