Is JCPenney a good company to work for?

JCPenney has an overall rating of 3.3 out of 5, based on over 13,879 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 52% of employees would recommend working at JCPenney to a friend and 36% have a positive outlook for the business. The best reviews about JCPenney have been left by employees working as Analyst , Loss Prevention and Senior Stylist .

Does JCPenney pay their employees well?

According to anonymously submitted Glassdoor reviews, JCPenney employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at JCPenney. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at JCPenney?

52% of JCPenney employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated JCPenney 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at JCPenney?

Sales Associate (2095) , Sales Associate/Cashier (491) , Cashier (476) , Retail Sales Associate (375) , Customer Service Associate (253) , Customer Service Representative (221) , Customer Service Specialist (165) , Associate (119) , Hair Stylist (116) , Supervisor (104) , Department Supervisor (103) , Operations Associate (100) , Manager (98) , General Manager (88) , Beauty Advisor (79)

What are the pros of working at JCPenney according to real employee reviews?

"The people I work with are great and I love the customers for the most part." ((in 820 reviews)); "My coworkers were great to work alongside and I was always able to receive help when needed." ((in 558 reviews)); "The hours are flexible and is good for a part time or a first time job." ((in 508 reviews)); "At the I worked there the benefits were good and made a lot of friends." ((in 383 reviews)); "Flexible scheduling and the employee discount on items" ((in 283 reviews))

What are the cons of working at JCPenney according to real employee reviews?

"Low pay and no other employees would constantly run off so you had to do it all alone." ((in 1052 reviews)); "Poor management To many associates that don't actually work and spend time on their cell phones..." ((in 1004 reviews)); "Managers are rude and expect you to suck it up and deal with it since they have the power." ((in 484 reviews)); "The hour changes are kind of crazy and no training" ((in 219 reviews)); "Upper management and Co workers poor management" ((in 147 reviews))

What are employees saying about JCPenney layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about JCPenney layoffs and their outlook for job security at JCPenney in 2026.

What are the top reviewed JCPenney locations?

Plano , New York , Dallas , Houston , Columbus , San Antonio , Chicago , Salt Lake City , Lenexa , Los Angeles , Atlanta , Miami , Phoenix , Austin , Orlando , Tampa , Las Vegas , San Diego , Saint Louis , Jacksonville , Tucson , Kansas City , Tulsa , Fort Worth , Pittsburgh , Springfield , Louisville , Seattle , Frisco , Indianapolis

JCPenney reviews

3.3

52% would recommend to a friend

(13,538 total reviews)

Marc Rosen

62% approve of CEO

36% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Culture & values

3.0

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

JCPenney has an employee rating of 3.3 out of 5 stars, based on 13,538 company reviews on Glassdoor which indicates that most employees have a good working experience there. The JCPenney employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

14K reviews

5.0

Nov 13, 2025

I loved this job!

Operations associate

Recommend

CEO approval

Business Outlook

Pros

Management was Good! Pay was also Good. I enjoyed the flexibility it gave me and cross trained in different departments within the store. I enjoyed it as it was in a mall and gave me nostalgic memories of being in the mall when I was a kid. I was there for about almost 2 years and ended up moving. Environment was good; could get messy at times but we had a good variety of employees. Treated Fairly.

Cons

I worked like I was Full Time; I wish I couldve gotten Benefits. I worked over 80 hours at least and was part time with the company.

3.0

Nov 13, 2025

Corporate Restructuring Ongoing

Creative marketing

Recommend

CEO approval

Business Outlook

Pros

The people you work with are truly amazing and are what make the company a great place to work. I loved the work I did and the support I had from my managers.

Cons

A return-to-office policy has seemed to crush employee morale. Company had offered full remote flexibility, but backtracked on that, and in September switched to a hybrid work model (3 days in office). So now, if you want to work for JCPenney you must live within a 50-mile radius of one of their offices. Most managers from my old team are still remote since they are out of state, so associates who had to return to the office still attend online Teams meetings. Teams are now stretched thin due to ongoing layoffs and associates are worried they will be the next ones let go. The organizational structure is extremely top heavy, so there is not much room for career advancement. Also, no raises were given this past year due to company performance.

3.0

Nov 12, 2025

1

Set execution supervisor

Recommend

CEO approval

Business Outlook

Pros

Ablity to be creative at work

Cons

working with the general public

Viewing 160 - 162 of 13,538 Reviews

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Ratings by category

Ratings by demographic groups

Reviews by job title

I loved this job!

Corporate Restructuring Ongoing

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