● Poor leadership: tone-deaf management collects their beautifully-high salary while retail associates get the brunt of customer complaints for low pay. A classic 'too many chiefs and not enough indians' company.
● Heads in the delusion cloud: It's so obvious you don't listen to your 'boots on the ground'. Your retail staff report customer sentiment in real-time yet you don't listen to their or the staff's feedback. You work from home tooting your own horn on how awesome JFFD is from the comfort of your virtual Teams meetings. Read all your customer reviews and staff exit interviews on why customers stop buying and staff don't stay. Customers know the quality of the food is falling; they're not dumb. Retail employees know they're being under-compensated; they're not dumb either. Every time an NC leaves, you lose that deep knowledge of customer service and have to retrain a new hire who isn't as good. Changing uniform designs and shifting staff around stores...you really think that's helping? How about achieving operational excellence with your retail staff?
● No career growth: rather than promote within, you keep seeking outsiders from other "prestigious" companies who have no idea how this company runs. They have their own theory of what things should be than what things actually are. Why do you think you're not making any progress? When retail staff don't see a clear road in growing their careers, they're out for better pay and treatment elsewhere. You have competent internal staff applying to roles they're very well-qualified for yet you give those jobs to your friends, family, and the IN crowd. Very nepotistic and not meritocratic.
