Is KFC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at KFC have rated their employer with 3.5 out of 5 stars in 234 Glassdoor reviews. This is an average score with the overall rating of KFC employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at KFC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at KFC .

Does KFC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at KFC with 2.8 out of 5 stars based on 234 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at KFC.

How happy are Customer Service (CSR) professionals working at KFC?

79% of Customer Service (CSR) employees at KFC would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated KFC with a 3.3 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KFC?

Cashier (1498) , Team Member (803) , Cook (801) , Crew Member (497) , Customer Service (390) , Shift Supervisor (390) , Manager (343) , Assistant Manager (272) , Customer Service Representative (246) , Line Cook (208) , Sales Associate/Cashier (193) , Team Leader (193) , Shift Manager (174) , Kitchen Staff (138) , Customer Service Team Member (133)

What are the pros of working at KFC according to real employee reviews?

"You get the 25% discount out side of work but free food on shift Good employees and managers" ((in 840 reviews)); "good people and all friendly" ((in 648 reviews)); "You can work when ever you want full time or part time is avaliable and the staff are friendly and welcoming" ((in 384 reviews)); "enjoy free meal and not heavy workload" ((in 257 reviews)); "Discount on meals and Friendly coworkers" ((in 243 reviews))

What are the cons of working at KFC according to real employee reviews?

"Pay is low and often can be tiring working 40 to 50hrs week in and out." ((in 1030 reviews)); "Bad management and lack of overtime" ((in 792 reviews)); "Managers are rude to customers for no reason when a problem could easily be fixed." ((in 513 reviews)); "Long hours sometimes included staying long after due to be done and not being paid for it" ((in 505 reviews)); "stressful sometimes and low salary" ((in 288 reviews))

Skip to content Skip to footer

Notifications

KFC

KFC Customer Service (CSR) reviews

3.5

79% would recommend to a friend

(234 total reviews)

Sabir Sami

94% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Customer Service (CSR) employees have rated KFC with 3.5 out of 5 stars, based on 234 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KFC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

234 reviews

4.0

Dec 5, 2024

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice staff. pay's okay. I'm just doing this review for glassdoor account

Cons

There wasn't too many cons

2.0

Nov 27, 2024

Kfc..

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free staff meal every 5hrs worked.

Cons

The company, certain management, overall it's meh.

5.0

Nov 24, 2024

great workplace

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

supportive, great team and management

Cons

none that I can remember

Viewing 34 - 36 of 234 Reviews

Top companies for "Compensation and Benefits" near you

Starbucks

3.7★Compensation & Benefits

Chick-fil-A Corporate

3.7★Compensation & Benefits

Raising Cane's

3.8★Compensation & Benefits

The Cheesecake Factory

3.5★Compensation & Benefits

Jobs at KFC

KFC reviews FAQs

KFC reviews KFC Customer Service (CSR) reviews

KFC

KFC Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Review

Kfc..

great workplace

Top companies for "Compensation and Benefits" near you

Jobs at KFC

KFC reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

KFC reviews FAQs

Jobs at KFC