Is KFC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at KFC have rated their employer with 3.5 out of 5 stars in 233 Glassdoor reviews. This is an average score with the overall rating of KFC employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at KFC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at KFC .

Does KFC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at KFC with 2.8 out of 5 stars based on 233 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at KFC.

How happy are Customer Service (CSR) professionals working at KFC?

79% of Customer Service (CSR) employees at KFC would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated KFC with a 3.3 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KFC?

Cashier (1496) , Team Member (803) , Cook (800) , Crew Member (497) , Customer Service (390) , Shift Supervisor (390) , Manager (343) , Assistant Manager (272) , Customer Service Representative (245) , Line Cook (208) , Sales Associate/Cashier (193) , Team Leader (192) , Shift Manager (174) , Kitchen Staff (138) , Customer Service Team Member (133)

What are the pros of working at KFC according to real employee reviews?

"You get the 25% discount out side of work but free food on shift Good employees and managers" ((in 846 reviews)); "GOod people and very fun" ((in 649 reviews)); "You can work when ever you want full time or part time is avaliable and the staff are friendly and welcoming" ((in 381 reviews)); "enjoy free meal and not heavy workload" ((in 255 reviews)); "Discount on meals and Friendly coworkers" ((in 230 reviews))

What are the cons of working at KFC according to real employee reviews?

"Pay is low and often can be tiring working 40 to 50hrs week in and out." ((in 1028 reviews)); "Bad management and not good other stuff" ((in 792 reviews)); "Managers are rude to customers for no reason when a problem could easily be fixed." ((in 511 reviews)); "Long hours sometimes included staying long after due to be done and not being paid for it" ((in 491 reviews)); "stressful sometimes and low salary" ((in 297 reviews))

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KFC

KFC Customer Service (CSR) reviews

3.5

79% would recommend to a friend

(233 total reviews)

Sabir Sami

94% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated KFC with 3.5 out of 5 stars, based on 233 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KFC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

233 reviews

4.0

Apr 6, 2026

It was ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Flexible hours - Good management - Good hours

Cons

- No room for career growth - Poor pay

4.0

Feb 24, 2026

Great job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team, learnt loads of great skills for further employment

Cons

Customer service can be painful when people are rude

3.0

Feb 10, 2026

Kfc

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good team, decent pay. average

Cons

cons are when someone calls out sick and management doesn’t find someone to cover so they leave us understaffed and make 1 person do 2 people’s jobs

Viewing 4 - 6 of 233 Reviews

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