Is KFC a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at KFC have rated their employer with 3.5 out of 5 stars in 234 Glassdoor reviews. This is an average score with the overall rating of KFC employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at KFC now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at KFC .

Does KFC pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at KFC with 2.8 out of 5 stars based on 234 anonymously submitted employee reviews. This is 3.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at KFC.

How happy are Customer Service (CSR) professionals working at KFC?

79% of Customer Service (CSR) employees at KFC would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated KFC with a 3.3 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.0 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at KFC?

Cashier (1497) , Team Member (803) , Cook (801) , Crew Member (497) , Customer Service (390) , Shift Supervisor (390) , Manager (343) , Assistant Manager (272) , Customer Service Representative (246) , Line Cook (208) , Sales Associate/Cashier (193) , Team Leader (193) , Shift Manager (174) , Kitchen Staff (138) , Customer Service Team Member (133)

What are the pros of working at KFC according to real employee reviews?

"You get the 25% discount out side of work but free food on shift Good employees and managers" ((in 843 reviews)); "good people and all friendly" ((in 654 reviews)); "You can work when ever you want full time or part time is avaliable and the staff are friendly and welcoming" ((in 383 reviews)); "It’s a fast pace and you get a free meal on shift along with the right training" ((in 264 reviews)); "Great team and beginner job" ((in 263 reviews))

What are the cons of working at KFC according to real employee reviews?

"Pay is low and often can be tiring working 40 to 50hrs week in and out." ((in 1027 reviews)); "Tasks are often repetitive and management is poor." ((in 789 reviews)); "Managers are rude to customers for no reason when a problem could easily be fixed." ((in 511 reviews)); "Long hours sometimes included staying long after due to be done and not being paid for it" ((in 504 reviews)); "stressful sometimes and low salary" ((in 289 reviews))

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KFC

KFC Customer Service (CSR) reviews

3.5

79% would recommend to a friend

(234 total reviews)

Sabir Sami

94% approve of CEO

53% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Work/Life balance

3.0

Culture & values

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Customer Service (CSR) employees have rated KFC with 3.5 out of 5 stars, based on 234 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. KFC is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

234 reviews

2.0

Apr 18, 2025

Worst job ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Staff are super friendly and nice

Cons

Management and awful and manipulative. If you book a day off they’ll roster you on and pretend you never booked it off. Always understaffed and doing multiple people’s jobs at once. Customers are rude.

3.0

Mar 12, 2025

Okay for a first job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible Hours: KFC often offers flexible working hours, making it a good option for students or anyone with other commitments. Team Environment: Working at KFC often means being part of a team, which can help improve collaboration and communication skills. Training and Development: KFC provides training that can help you develop transferable skills like customer service, teamwork, and leadership, which can be valuable for future roles.

Cons

Physically Demanding: The job can be physically taxing, especially during busy hours, as you may be on your feet for long periods, handling food, or performing tasks quickly. Dealing with Difficult Customers: As with any customer service job, you may have to deal with challenging or upset customers, which can be stressful. Low Pay for Entry-Level Roles: Pay rates for entry-level positions may be lower compared to other jobs, especially if you're just starting out in the workforce.

1.0

Mar 11, 2025

ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

people, drink, food, staff, food

Cons

bad pay place work treatment

Viewing 22 - 24 of 234 Reviews

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Okay for a first job

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