Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,804 total reviews)
avatar

Gregory Adams

53% approve of CEO

62% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,804 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

15K reviews
4.0
Mar 29, 2016

IT at KP

Recommend
CEO approval
Business Outlook

Pros

Lots of interesting projects and growth, but KP moves slower than other organizations as it runs a bit more conservative and bureaucratic. This can be a benefit in shielding it from costly spending on a fad or trend that crashes, but sometimes means that the organization is slower in making some necessary shifts. Everyone is deeply invested in ensuring excellent patient care and in maximizing affordability to members and this does shape each decision made. Very 9.00 - 5.00 culture with the exception of the usual fire drills or heavy days leading up to a big project's debut or approval meeting. Strong compensation and benefits, and an East Bay vs. SF location.

Cons

If you're young, the pension isn't super attractive but is core to the total compensation package - you aren't eligible until 5 years, and most younger staff would prefer 401(k) matching. Sense that most feel they have to make upward moves across teams as many staff are very tenured (5 yrs +) in their role and it's difficult to move up within a team. Workforce is older (late 40s + 50s) and feels far more corporate than a tech company in the Bay Area. Working from home is possible but isn't encouraged. Very corporate structure makes onboarding and identifying the right office to help troubleshoot onerous - it took days to get a functional laptop and 3 hrs on the phone to get my mobile device working. Paperwork arrives from a variety of offices via mail, email and the online portal and it's confusing to identify what is and isn't necessary or complete. Tech is a bit out of date - mostly due to the necessary security precautions. Organization is finally phasing out Lotus/IBM Notes for email for Office 365/Outlook. Difficult or impossible to use some of the collaboration tools most younger workers are used to being able to leverage (Google docs/forms, Evernote, online project mgmt tools, etc).

1.0
Dec 17, 2015

Caveat emptor

Recommend
CEO approval
Business Outlook

Pros

Union negotiated pay is higher than most competitors. Ability to transfer between facilities if you know how to play the game.

Cons

They run a sweatshop operation. It's a very hostile work environment; "he said she said" type stuff, makes game of thrones seem like friendly competition. It doesn't matter how well your work is performed, if you're 4 minutes late you can (and will) be called to speak with your manager. The buck never stops getting passed. VERY bureaucratic, makes Congress look like gifted negotiators.

4.0
Nov 29, 2015
Recommend
CEO approval
Business Outlook

Pros

GREAT pay, benefits, and call center is open from 6 am to 10pm so working a shift that works for your life is very possible

Cons

horrible management and union. Constant inbound calls gives zero room for downtime. You are monitored on every single thing you do and every second you are off the phone is counted and can lead to discipline and termination. Even one minute tardy is severely reprimanded making it extremely stressful

Viewing 85 - 87 of 14,804 Reviews

Glassdoor has 16,820 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.