3.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook
Pros
A lot of employees really try to deliver the best care possible. Unit Based Teams (UBTs) are empowered to, and actually evaluated on their success at, look at processes to improve patient experience.
Cons
No protections for employees when managers have a vendetta against someone. Mangers who are demonstrably incompetent at evaluating metrics are allowed to take job actions against those they hole clear biases against.