Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,812 total reviews)
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Gregory Adams

54% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

15K reviews
5.0
Jan 12, 2009
Recommend
CEO approval
Business Outlook

Pros

Strong sense of mission, commitment to social justice, enlightened leadership, innovative programs, goals of inclusion and respect for all employees and their ideas - btw - these are facets of the organization that have been present from its inception, not just recent phenomena

Cons

The devil's in the details, right? Like all large organizations, the genuine commitments of leadership are sometimes lost in translation farther down the line. KP operates in a challenging environment - the state of healthcare in the U.S. As a non-profit there is not quite as much flexibility to make quick operational changes as with nimble for profit organizations. All healthcare organizations struggle with recruiting and retaining highly trained individuals given that health care has not been as popular a career path for many young people as other fields in recent years. That means that while some people are great, others are less so. On the other hand, I don't think that is so different from other similar institutions, with the exception perhaps, of hospitals closely tied to medical schools. Finally, whether in healthcare or any other business, everyone is trying to do more with less, so there is definitely stress.

4.0
Jan 11, 2009
Recommend
CEO approval
Business Outlook

Pros

Autonomy ,team based environment, supportive, provides high quality patient care,excellent salaries and benefits, tuition reimbursement,collaborative stle between nurses and physicians,good employee morale,regular recognition and feedback

Cons

Slow hiring process Internal job postings first

4.0
Jan 8, 2009
Recommend
CEO approval
Business Outlook

Pros

1. Work-life balance. The workload is often time manageable and they don't make it difficult to use 2. Opportunity to learn all aspects of health care. The company has a health plan, medical group and facilities so you get exposure to all area of health care insurance and delivery. 3. Autonomy. This may be a product of necessity rather than culture but in most consulting, analyst, and pm functions you are given the autonomy to manage and direct your own work.

Cons

1. Lack of focus and direction. There is not a consistent message and directive that simplifies decision making i.e. we seek to satisfy customers. if the process reduces customer satisfaction than change it instead of getting into a political battle. 2. Poor planning by leadership. There is very little discipline for planning ahead and establishing goals which causes everyone to lose focus and momentum. 3. Not a performance driven culture A symptom of stated issue #2 the staff is not motivated to perform beyond "good enough". It is an expected result when the reward for stellar performance is not much more for average performance.

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Glassdoor has 16,828 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.