Kaplan reviews

3.6

66% would recommend to a friend

(2,588 total reviews)

Andrew S. Rosen

77% approve of CEO

64% positive business outlook

Kaplan has an employee rating of 3.6 out of 5 stars, based on 2,588 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaplan employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Mar 9, 2010

Research this company carefully

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Kaplan looks good on paper. Profit and enrollment numbers are impressive at a time when many companies are closing their doors, In Orlando and Fort Lauderdale, employees receive acceptable pay and benefits. The offices are relatively new, and, although they are too crowded and noisy, it's possible to work at home at times.

Cons

The sleaze factor is hard to ignore at KHE. I'm in mid-management and I've come to learn that the Kaplan degree or certificate is meaningless in the "real world." In fact, it is mocked - at the (very high) expense of naive students. I graduated from top schools and this job was my best in-state offer a few years ago. I thought I would learn, advance, and move up and out quickly. It hasn't worked like that at all. My professional rep took a hit with this Kaplan stint. I know this because i've been talking to companies for two years. No recruiter, no other company regards Kaplan seriously. To work here, you need to not let the many unhappy and just plain odd types get to you. The uncomfortable environment extends to all management levels, and maybe it's due in part to long hours; 55-70 hours a week is the norm where I am. Even with the outsourcing of work to cheap labor countries, people who left weren't replaced, so existing staff absorbed the extra loads.. (This keeps happening across the U.S.) Raises don't happen, and advancement potential has been nil from day one, even in other locations. (only adjunct and admissions jobs are always open; both are high turnover areas.) The rare communication and feedback is by email only and usually pertains to the need to work harder to increase profits. Lastly, if you think you'll find mentors here, you're wrong. KHE is simply an online degree mill.

3.0
Feb 5, 2009
Recommend
CEO approval
Business Outlook

Pros

The company's benefit package is above average, especially the access to discounted educational benefits. The starting pay seems fair, but unsure of pay of longer term employees. Most of the instructors are part time which allows this employee to work another career outside of Kaplan. Scheduling is very flexible.

Cons

Currently the company is in the midst of a reorganization and many employees are still unsure of the how the changes will affect them at this point.

2.0
Nov 20, 2008
Recommend
CEO approval
Business Outlook

Pros

At my location, there is a strong sense of family and camraderie. Most departments reach out and help the other departments, especially in student services and education. Most of the staff seem to truly care about the students.

Cons

The pay is miserable. The only plus is the Gift of Knowledge program that allows an employee to obtain an education while working and most, if not all, tuition is paid for. The only problem with that is that an employee is expected to maintain at least a 32 hour work week while attending school 20 hours per week plus studying. Then it is near impossible to attend sufficient hours of work and clinical rotations (which can range from 30-40 hours per week) and still remain sane. My manager was willing to work with me, but upper management does not make any attempt to help the employee as a student. Overtime is strictly forbidden unless prior approval is obtained from upper management. Instructors are expected to teach split shifts, complete attendance (and babysit their students by calling them if they weren't there) and grade papers in 40 hours per week, which is impossible. My instructors work over 60 hours per week, but are told to "modify" their timesheets to reflect appropriate hours that were approved. I have, in the past, been advised to modify my timesheet because overtime is not allowed, even if you have the workload the requires it. Yet, they give all employees duties that aren't required of their position because they are so concerned about money that they are short staffed and not willing to hire extra help. Kaplan's motto is "Students first" but really it should be "Number first." The only thing that matters in this business is numbers. Everyone has a budget to meet. I understand that money is important in a for-profit business, but if the quality was provided and students were put first, the money would follow. Don't enroll sub-par students, allowing just about anyone who walks in to start school. Admissions pushes so many people in "right under the wire", usually the day of or the day after the start, then that student ends up dropping the second week of class. They boast about small class sizes, yet we are bursting at the seams with almost 25-40 students per class, and not enough room to keep that many students per class or enough instructors to teach that many students. Our student population has almost doubled in the past year, yet our faculty numbers have stayed the same. It's not because they don't advertise; they just don't pay. They are expecting people from the field to come in and teach young minds, and take a paycut, and lose their life and sanity. I am looking forward to the day I can quit, have a life, and maybe even get paid overtime when I work it and get paid appropriately for the work I do.

Viewing 217 - 219 of 2,588 Reviews

Glassdoor has 2,794 Kaplan reviews submitted anonymously by Kaplan employees. Read employee reviews and ratings on Glassdoor to decide if Kaplan is right for you.