Kelly reviews

3.6

70% would recommend to a friend

(6,841 total reviews)
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Chris Layden

80% approve of CEO

60% positive business outlook

Kelly has an employee rating of 3.6 out of 5 stars, based on 6,841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kelly employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

7K reviews
1.0
Feb 19, 2020

this place is a trash fire

Recommend
CEO approval
Business Outlook

Pros

you get to work at home

Cons

This company does not care about it's employess, they are nothing but seat warmers. advisors are not paid for technical issues that are not their fault, team leads are sent to at least one meeting daily and told how bad they suck (even when you are doing a great job), there is NO encouragement, on person in upper management sends job threatening emails almost daily to all management. upper management does NOT try to know anyone that is employed under them. at least 95% of the staff have no idea what upper managent people look like, one was fired for embezzling. (by not giving raises and bonuses to employees who earned them). one girl reported sexual harrasment by one of her advisors and nothing was done. one supervisor would brag in meeting about being high and/or on street drugs. he still has a job there are multiple "clicks" and if they don't like you they will find a way to get rid of you. there are also some supervisors who just watch the screens of team leads they don't like (which they are not supposed to do). one team lead was fired because he stubbed his toe and almost said a cuss word not knowing the mic was unmuted. (he did not say the whole word) he apologized and explained what happened and was let go anyway. (he had no previous write ups). they will refuse to fire advisors who refuse to show up for work and sit on calls to milk time so they don't have to take more calls, because of the "head count". they get paid for those "head count" for advisors but not for management so they will easily fire management for anything. there is many more things but this is all from the top of my head right now. this place is a trash fire. one more thing i just remembered , they like to give out amazon gift cards for certain things like performance. like $50 gift card or $100 gift card , you can decline these but they force you to take them and then make YOU pay for the gift tax out of your paycheck.

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Kelly Response
6y
Thank you for taking the time to provide us with your feedback.
1.0
Aug 22, 2019

Idiotic Management

Recommend
CEO approval
Business Outlook

Pros

Ability to Work from home

Cons

Poor Management. I went through the whole hiring process with them. I went to the New Hire Orientation. You had an option to do it over the phone or on an online black board. I was having issues getting in online, so I just called in on my phone since it was an option because I didn't want to miss anything. When it got to roll call. They called your name, then told you to press * 6 to let them know you were present. That's what I did. I got a call the next day saying I was a no call no show. I informed them that I pressed * 6 when I was instructed to do during roll call. Then she said OK & said she would send it to the leadership to see if they would count it. I sent in my call log to prove I was there, even gave them all my notes from the Orientation. They called me on the phone and pretty much stated that because I didn't say "Here" after I pressed *6, that my presence didn't count. They said that was the only way that they could possibly know I was there. And what makes this situation so stupid. The lady who called me was the person who DID the roll call. I'm sitting here telling you what YOU said and that's still not enough proof for you. Her and I sat there and talked 5 mins about what she said to me and what information was given during the orientation and they still let me go. After this happened, I'm glad I wasn't employed by them because if they are that petty to let me go because I didn't say "here" and I presented them with all the information from the orientation which is the entire point of orientation, they aren't a company I would want to work for anyway. They were more focus on being right in the situation in saying I wasn't there rather than saying, I'm sorry for the misunderstanding.

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Kelly Response
6y
Thank you for the detailed review and advice. We want you to know that your review did not go unnoticed. Your feedback is important as we continue to evaluate and improve.
2.0
Feb 13, 2018

Used to be Great

Recommend
CEO approval
Business Outlook

Pros

The hourly pay rate is more than other similar companies

Cons

-You are nothing more than a number to higher-ups -No margin for error - numerous people terminated upon first warning -Managers support supervisors over hourly employees even with proof that supervisors did wrong

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Kelly Response
8y
Thank you for taking the time to provide your feedback. We want each of our employees to feel valued and appreciated, so your feedback is very helpful as we review our processes and continually look for ways to improve. ~The Kelly Services team
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