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      KellyOCG

      Part of Kelly

      Engaged Employer

      KellyOCG reviews

      3.4

      60% would recommend to a friend

      (352 total reviews)
      avatar

      Peter Quigley

      65% approve of CEO

      43% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.8

      Diversity & inclusion

      3.4

      Culture & values

      3.1

      Compensation and benefits

      3.1

      Career opportunities

      2.9

      Senior management

      KellyOCG has an employee rating of 3.4 out of 5 stars, based on 352 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KellyOCG employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      352 reviews
      4.0
      Apr 27, 2025

      Good Memories

      Recruitment manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Provides good bonus/incentive payout on quarterly basis 2. Supportive Manager/Director to encourage you as an employee 3. Acknowledges employee performance

      Cons

      1. Lack of RPO business opportunities recently 2. Have a backup plan, preferably 6 months ahead of time

      4.0
      Apr 10, 2025

      Great first role!

      Technical support advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best performers are consistently recognised and rewarded (competitions) Schedule is consistent and can be adjusted (upon approval) to meet your needs (e.g., instead of a 8x5 shift you can work 10x4) Regular training/learning material that you're PAID to review to help you in your role Supportive Team Leads who do their best to help you with whatever you're struggling with (chat topics, difficult customers, processes, and procedures) Team Leads review customer's surveys with you to find areas of improvement

      Cons

      Even if it's not your fault in any way, a customer can leave a dissatisfied "review"/"survey" that hurts your metrics Despite the fact that multiple Advisors could have handled the chat, the survey from the customer applies to all of them Co-workers/other Advisors regularly don't follow procedure, leaving their work for you to do (e.g., they make no notes on their interaction, so when the customer is passed along to you, you have to review the chat and add the notes yourself, wasting the customer's time and your own) Sometimes a Team Lead will give "advice" on how to avoid a bad survey even when it's due to the customer being entirely unreasonable or asking for an appeasement that we're not authorised to provide

      5.0
      Apr 10, 2025

      Salary

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      multicultural, supportive team and flexible

      Cons

      low salary. salary should be revised based on market

      Viewing 22 - 24 of 352 Reviews
      Related searches: KellyOCG jobs | KellyOCG salaries | KellyOCG benefits | KellyOCG interviews
      ReviewsKellyOCG reviews

      Glassdoor has 431 KellyOCG reviews submitted anonymously by KellyOCG employees. Read employee reviews and ratings on Glassdoor to decide if KellyOCG is right for you.