Kestra Financial reviews

This job was fine at first and slowly morphed into a truly unbearable situation in less than a year and a half. Kestra is recruiting new advisors at an impressive rate. Rather than staff for that growth, they are trying to squeeze more and more productivity out of their existing employees by using some truly insane methods. The executives overseeing the operations department started watching our every move and decided we were taking too long to answer calls. Their brilliant solution was to start forcing us to take calls when we were not ready because they assumed we were slacking off rather than working on legitimately important issues between calls. God forbid we had something important to work on for an advisor we just spoke to. Screw that. Just take the next call. I recently heard from current employees that the new brilliant idea is to not let phone reps put the advisors on hold when a question or issue needs to be worked on. The phone rep is supposed to tell the advisor they will call them back and take the next call. The calls are coming in left and right so when is there possibly going to be time to research these issues and call people back? The advisors are going to be irate when the ball gets dropped. I know many are irate already due to being sold the world when they came to Kestra and we couldn't live up to unrealistic expectations. Oh - and did I mention that we were expected to respond to emails (on average 10-12 a day) within 24 hours without being given any time to work on them? The CEO has been asked about what he plans to do about the low ratings on Glassdoor. He blew that off and said it's only disgruntled employees writing these reviews and he doesn't want them working at Kestra anyway. My question to him would be, how did we become disgruntled? I left on good terms and in good standing with Kestra. But they really couldn't understand (and still don't) how miserable they make their employees by treating them as cogs instead of humans. No job I've had has been perfect but I've never been motivated to write a review like this until now. Why? Maybe because management at Kestra pretends to listen and pretends to care but in reality, they look at their employees as numbers in an equation. Executives are making their employee's working lives hell (specifically in the operations department but probably company-wide) because they refuse to try to understand the implications of their terrible policies. I could go on. I want to rant about the embarrassingly bad technology at Kestra but you can read other reviews to learn about that. Long story short, stay away from this company.