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      KeyBank

      Engaged Employer

      KeyBank Call Center Representative reviews

      1.1

      1% would recommend to a friend

      (4 total reviews)
      avatar

      Chris Gorman

      1% approve of CEO

      1% positive business outlook

      Ratings by category

      2.0

      Work/Life balance

      1.1

      Culture & values

      1.1

      Diversity & inclusion

      1.1

      Senior management

      1.1

      Compensation and benefits

      1.1

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      1.0
      Feb 3, 2026

      If you're fake you'll fit in

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Gym reimbursement Hsa account Keykash

      Cons

      Pay raises nonexistent Frequently changing policy's Shift bids that never move you once they late shift you. If they let you go expect no unemployment they deny it

      2.0
      Sep 21, 2022

      A company going under fast

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, health care is a bit above average

      Cons

      The company offers clients very little and puts pressure on the representatives to make the clients happy. There is no amount of friendly customer service that can compare to keys bad products. Very little upward mobility, frequent trainings that don't increase pay. Often raises that are promised don't show up in paycheck.

      5.0
      Feb 10, 2022

      Growth and Movement

      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to move up skill levels quickly. Lots of contest and incentives. Overtime opportunities. Great training.

      Cons

      There could be better scheduling opportunities

      Viewing 1 - 3 of 4 Reviews
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