Is KeyBank a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at KeyBank have rated their employer with 4.3 out of 5 stars in 40 Glassdoor reviews. This is a higher than average score with the overall rating of KeyBank employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at KeyBank now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at KeyBank .

Does KeyBank pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at KeyBank with 4.3 out of 5 stars based on 40 anonymously submitted employee reviews. This is 20.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at KeyBank.

How happy are Customer Service Representative professionals working at KeyBank?

80% of Customer Service Representative employees at KeyBank would recommend their employer to a friend. This rating has increased by 33% in the past 12 months. Customer Service Representative professionals have also rated KeyBank with a 4.1 rating for work-life-balance, 4.8 rating for diversity and inclusion, 3.8 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (33) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 212 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 192 reviews)); "Good work life balance if you are not in Investment Banking" ((in 184 reviews)); "Work from home and good base pay." ((in 69 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 154 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 78 reviews)); "No training program in place for incoming managers." ((in 75 reviews)); "highly political environment; favoritism is abundant" ((in 30 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 24 reviews))

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KeyBank

KeyBank Customer Service Representative reviews

4.3

80% would recommend to a friend

(40 total reviews)

Chris Gorman

99% approve of CEO

99% positive business outlook

Ratings by category

4.8

Diversity & inclusion

4.5

Career opportunities

4.3

Compensation and benefits

4.2

Senior management

4.1

Work/Life balance

3.8

Culture & values

Customer Service Representative I employees have rated KeyBank with 4.3 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an excellent working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Customer Service Representative I professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

40 reviews

5.0

Jan 10, 2023

N/A

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great team to work with.

Cons

The customer do not respect representatives

1.0

Dec 1, 2022

Fast paced enviorment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fast paced long periods of free time pay is good benfits are included

Cons

poor management constant changes poor communication skills

2.0

Jun 11, 2022

Good for a Paycheck

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Paid training Equipment provided

Cons

Stressful Minimal assistance from managers Customers cuss you out a lot Lots of internal computer errors that affect accounts

Viewing 13 - 15 of 40 Reviews

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KeyBank reviews FAQs

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KeyBank

KeyBank Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

N/A

Fast paced enviorment

Good for a Paycheck

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