KeyBank Relationship Associate reviews

3.2

67% would recommend to a friend

(101 total reviews)
avatar

Chris Gorman

46% approve of CEO

67% positive business outlook

Relationship Associate employees have rated KeyBank with 3.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Relationship Associate professionals have a good working experience there. KeyBank is rated in line with the average (within 1 standard deviation) by Relationship Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

101 reviews
3.0
Nov 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Competitive base salary Decent benefits with good 401k match and vacation time Historically a company that put the needs of the customer first and supported their employees (prior to the financial crisis)

Cons

Poor incentive plan. 2009 they did not pay any loan production incentive to their loan officers no matter how much was produced. There is no incentive for other lines of business to refer you business and the computer system is slow and offers no real value in prospecting. You will be prospecting for 90+ percent of your business by yourself. The retail platform is not competitive with larger institutions and there is little walk in business both for teller as well as banker transactions. The company will change focuses, underwriting, and employee treatment regularily and is managed with a very short term focus. The management is under constant pressure because of poor company performance and they will quickly change what product they would like you to push and are quick to move to a performanance plan including termination.

3.0
Nov 6, 2010
Recommend
CEO approval
Business Outlook

Pros

Powerful financial institution, great lending products

Cons

Not a good location, not very good sales support to employees. No reimbursement for travel and other expenses relater to job requirements.

2.0
Oct 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Laid back, not widget-driven. No strong pushes for specific singular products. If you aren't a hard-driven salesperson, this is a good position for you.

Cons

Commission is miserable. Annually you won't make more than $8,000. In other banking positions, you get monthly commission which can easily exceed $30,000. Their internal systems are horrible. They lack the sophisticated tools for employees AND customers. Working for them will immediately let you feel that yoy're working for a community/regional bank.

Viewing 88 - 90 of 101 Reviews

Glassdoor has 3,824 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.