KeyBank reviews

Long hours coupled with intense work culture

Technology, training, and their policies and procedures pages are absolute jokes. Support departments like online banking, fraud, or underwriting are woefully understaffed, poorly trained, or will route you in circles even as an employee. Company instituted a culture of "One Key", a bank wide effort to support other employees or provide simpler assistance...except no contact center rep has even heard of the phrase. Unethical sales practices, in my experience, were supported and hidden in an effort to boost manager, branch, and area sales performance even leading to the dismissal of an area leader and branch manager in my tenure. Area leadership is retaliatory and frequently disregard the safety of employees. Wildfires impacted the area, my branch was in an area at a level two evacuation order and my area leader knowingly and willingly advised staff to continue to work in a building filled with smoke. When confronted about the safety impact, they feigned expertise in wildfire management saying the level two evacuation order one day versus another "weren't the same". Direction of the company shifts like a fart in the wind. Area leadership specifically created a "with me or against me" dynamic by labelling individuals as "change detractors" if any dissenting views were shared. Best way to sum up the sales attitude and service to clients was coined by a long term branch manager "if there's nothing in it for you, 1-800-key-2you".