KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
4.0
May 26, 2011
Recommend
CEO approval
Business Outlook

Pros

- people - benefits - upward mobility, especially if in the Cleveland area

Cons

- pay - don't try to keep their employees - no exit interview - put in notice, and was the last i heard from my manager, after 7 years of service as a High Performer.

3.0
Jul 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Relaxed atmosphere with a high retention rate with their employees. Family oriented bank that gives back to the community in more ways than one. Job security balances well with the effort you put towards doing a good job.

Cons

Like most banks at this time its difficult to get most deals through. Old school tactics used by upper management which complements the out dated intermal systems for daily operations. The compensation package does not correlate with what is expected in regards to sales goals.

2.0
Apr 28, 2010
Recommend
CEO approval
Business Outlook

Pros

The pay is decent and the benefits are great. Vacation time is great too. Some coworkers are fantastic, but most are just "lifers" that have become accustomed to the way Key does things.

Cons

KeyBank is just a miserable place to work. When I started, I was promised raises at certain intervals, exposure to all parts of the bank, and, potentially, paying for some grad school. That never happened. Clients routinely get taken advantage of. Key is known as "fee bank" for good reason. The online banking feature for customers accounts does not post correctly, so clients get o/d fees when they diligently kept track of their accounts. You just feel bad when your customers, who are good people, get "nickel-ed and dime-d". Its a bad representation upon myself. The sales pressure is annoying, even when you have made goals they bug you for more. They expect every one to put people into investments, although most rm's are limited to selling fixed annuities. Fixed annuities are definitely not in every clients best interest. Alot of the day to day work stuff reminds me of the movie office space.

Viewing 3460 - 3462 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.