Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,819 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (141) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (31) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 314 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 203 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 183 reviews)); "Great benefits and time off" ((in 68 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 150 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 79 reviews)); "No training program in place for incoming managers." ((in 70 reviews)); "Pay is low, Bonuses are terrible." ((in 28 reviews)); "In my own branch experience, there is favoritism and blatant disrespect from manager to PCB, FWC and Tellers." ((in 27 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

KeyBank reviews

3.6

58% would recommend to a friend

(3,509 total reviews)

Chris Gorman

62% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,509 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews

3.0

Sep 10, 2011

Integrated but back office needs much help!

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Key Investment Services is a big component at Key Bank. The RSM are very easy to work with and for. There is a decent product mix with very little haircuts.

Cons

The back office support has a lot to be desired. You almost need to write the business and follow it up every step of the way. Once your done with your guarantee the payout needs major adjusting...it's way to low. Not unless you can survive on 30k plus a 15-21% payout after the 30% cut the bank takes? Maybe in OH that works but not in lower NY. Lets remember...this is a 4 year old company that sold it's business to UBS 4 years ago...There really isn't any book to make trails off of!

5.0

Aug 20, 2011

One of my best career opportunities I've encountered

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Great training, promotion opportunities. Great staff within the branch. Goals achievable and personal growth rewarding.

Cons

Management may at times may have too much of a micromanagement mentality with the stress of economy issues

3.0

Jul 29, 2011

Great fellow employees, but too structured of an environment.

Lead management reporting analyst

Recommend

CEO approval

Business Outlook

Pros

Key has a lot of good workers in place, good benefits, and adequate working conditions. All Key work locations are convenient to get to.

Cons

Too structured and too many procedures in order to get anything done. Management has somewhat lost sight of what it used to be like working in the trenches. Too many meetings for the sake of having a meeting.

Viewing 3493 - 3495 of 3,509 Reviews

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KeyBank reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Integrated but back office needs much help!

One of my best career opportunities I've encountered

Great fellow employees, but too structured of an environment.

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