KeyBank reviews

Back office support struggles to keep up. Very tight credit box. Mediocre investment management capabilities hidden by great strong emphasis on financial planning. How producers are paid changes every year.

Rarely able to take lunch breaks due to being grossly understaffed, new initiatives to introduce technology (financial wellness and small business digital reviews, appointment scheduler, referrals to other lines of business, Zoom calls and constant WebEx conference calls) leave us working all day just to check off boxes to meet “activity” goals, leaving almost no time to do meaningful work towards sales goals or client service, not being able to take PTO if needed due to staffing issues ( most time off for the year needs to be scheduled in January so upper management can plan for staffing issues) micromanagement at such a high level that it’s impossible to run your branch effectively, between your ARL and EL branch managers essentially have two bosses micromanaging them at the same time all the time, literally IMPOSSIBLE goals that will prevent Branch Managers from making any more money than their flat rate salary, unreasonable amounts of pressure put on Branch Managers to the point where all the BM’s in my area are starting to develop mental health issues and are becoming physically ill and ultimately quitting, having to have knowledge of close to 20 different systems, all of which are outdated or built improperly and cause severe issues for clients and branch staff that are trying to use these systems to solve service issues, apathetic back office staff that have no interest in solving client service requests and just pass off the requests or reject them all together whiteout explanation or suggestions on different ways to solve them, the constant hounding about not getting more business out of clients that applied for PPP loans is borderline harassment ( these people are looking for government assistance, now is not the time to be aggressively hounding them to buy into other products and services if they don’t need them). All in other other job roles seem to have fun at work and seem to stay with the company longer. If you take a position as a BM prepare to want to leave before your first year, nervous breakdowns, having no mental energy to have a personal life outside of work, calls or texts while you’re out on vacation ( I literally got a text from my ARL as I was boarding a plane home from Miami because he was upset that my PB didn’t jump on the area conference call). The pay and benefits will sound very attractive when you’re offered the position but be warned that it is not a sustainable job role. Humans are not equipped to be handle this amount of stress.