Is KeyBank a good company to work for?

KeyBank has an overall rating of 3.6 out of 5, based on over 3,826 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at KeyBank to a friend and 52% have a positive outlook for the business. The best reviews about KeyBank have been left by employees working as Quantitative Analyst , Financial Analyst and Intern .

Does KeyBank pay their employees well?

According to anonymously submitted Glassdoor reviews, KeyBank employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at KeyBank. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at KeyBank?

58% of KeyBank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KeyBank 3.7 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KeyBank?

Personal Banker (305) , Branch Manager (143) , Teller (127) , Bank Teller (120) , Lead Teller (102) , Relationship Manager (82) , Financial Wellness Consultant (71) , Analyst (69) , Licensed Relationship Manager (49) , Customer Service Representative (40) , Intern (37) , Manager (37) , Retail Banking Intern (36) , Private Client Banker (32) , Account Manager (22)

What are the pros of working at KeyBank according to real employee reviews?

"Good Benefits and Perk." ((in 298 reviews)); "Great people throughout the company who want to help you be successful personally and professionally." ((in 197 reviews)); "I feel my pay is good to excellent in the market and compared to other banks." ((in 194 reviews)); "Good work life balance if you are not in Investment Banking" ((in 178 reviews)); "Remote is flexible; work from home; relatively flexible" ((in 70 reviews))

What are the cons of working at KeyBank according to real employee reviews?

"Corporate management is poor" ((in 153 reviews)); "No training manuals or formalized training." ((in 78 reviews)); "Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans." ((in 76 reviews)); "Was a part time teller, but the branch manager kept pushing more and more duties on me, most of which were supposed to be the lead tellers responsibilities." ((in 29 reviews)); "highly political environment; favoritism is abundant" ((in 29 reviews))

What are employees saying about KeyBank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KeyBank layoffs and their outlook for job security at KeyBank in 2026.

What are the top reviewed KeyBank locations?

Cleveland , Seattle , Buffalo , Brooklyn , Overland Park , New York , Portland , Denver , Albany , Salt Lake City , Columbus , Tacoma , Cincinnati , Indianapolis , Pittsburgh , Amherst , Portland , Dayton , Boise , Syracuse , Toledo , Rochester , Salem , Bellevue , Lockport , Dallas , Hartford , Atlanta , Chicago , Canton

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KeyBank

KeyBank reviews

3.6

58% would recommend to a friend

(611 total reviews)

Chris Gorman

64% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

611 reviews

Reviews about "Culture"

Return to all reviews

3.0

Aug 12, 2013

Branch Manager III, VP

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Strong belief in cross training employees to understand each line of business. Promotes from within. Encourages employee development. Good pay and time off benefits.

Cons

Lack of leadership in the area retail leader role. No accountability. Easy bank to "slide by" and get away with going through the motions.

2.0

Aug 8, 2013

Not a good company to work for

Senior vice president

Recommend

CEO approval

Business Outlook

Pros

Depth and breadth of services available to clients

Cons

Lack of direction and accountability at the management level. Lost focus on the clients best interests. Poor employee morale.

2.0

Jul 19, 2013

Great Company to Work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

KeyBank is a great company for anyone working in the Banking industry. The Benefits are are far by the best I have seen and heard of even starting as a New Employee. There are some great team members and mentors available. Depending which department you work, there is different sorts of flexibility for the employees. Also, as an investor it's a great bank to invest in.

Cons

Biggest Issue is Communication. With the way the economy is layoffs are going on left and right. But they don't communicate this to the employees properly. Second biggest is the HR. HR is horrible at KeyBank, specially for the internal employees. They never respond. However, as an external candidate they put you on top priority list. There is a real sour taste and the atmosphere is very worrisome as employees don't know what's going to happen next week.

Viewing 595 - 597 of 611 Reviews

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Jobs at KeyBank

Equity Research Associate – Oil & Gas

Credit Review Officer - Payments or Counterparty

Data Inventory Engineer

Associate, Equity Research - Healthcare

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KeyBank reviews

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Branch Manager III, VP

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