KeyBank reviews

3.6

58% would recommend to a friend

(3,508 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,508 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

4.0
Jun 23, 2026

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Great benefits and 401(k) match, work/life balance

Cons

Advancement opportunities are not clear

4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance for many office roles. Strong benefits and 401(k) match. Career growth and internal mobility opportunities. Supportive team environment and collaborative culture. Hybrid work options available for many corporate positions.

Cons

Advancement can be slow depending on department. Compensation may be below some larger banks

Viewing 4 - 6 of 3,508 Reviews

Glassdoor has 3,818 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.