KeyBank Sr. Relationship Associate reviews

Upper management does not care about employees or customers. I often worked over 40 hours per week (which I expected and don't mind), but when I casually mentioned it to my manager I was told not to bring it up again. Ironically, there was a class-action lawsuit for just such practices and I did receive some extra pay. Investment Advisers chose mutual funds and annuities based on payout, not client needs. The final straw came when I attended a training led by the regional manager. His advice was to "twist the knife in our customer's weaknesses to convinced them our solutions are best". He's no longer with the company, but overall this is the companies mentality. Sales through fear, regardless of pay, is no way to conduct business.

This bank is honestly terrible. The senior management is only concearned with the stock price and they have fallen so far off of what they built to begin with. What started out as relationship banking has become product pushing for mindless employees. They have dishonest sales practices, and incompetent training programs. To be successful at Key, you must push debt on people and pretend to be a trusted advisor. The sales goals are unreasonable, but you are held to them regardless. If you are thinking of working here, try somewhere else. If you are thinking of banking here, try somewhere else. If you have a brain, use it at a different company.