KeyBank reviews

3.6

58% would recommend to a friend

(3,510 total reviews)
avatar

Chris Gorman

62% approve of CEO

52% positive business outlook

KeyBank has an employee rating of 3.6 out of 5 stars, based on 3,510 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KeyBank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

4K reviews
2.0
Nov 21, 2025

Okay job, terrible leadership

Recommend
CEO approval
Business Outlook

Pros

Decent PTO, some good benefits.

Cons

Leadership is completely incompetent and don’t do much. In the branch, bankers are expected to do everything- absolutely everything. There’s almost no reason for a branch manager to exist as most of them are never in branch and don’t know how to do anything. All of the workload falls on the personal bankers and it’s not fair.

5.0
Nov 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive environment. Employees who care about each other and their customers and community.

Cons

Easy to get into a type casting situation. Once in a line of business you can get sure if stuck in that line regardless of the quality of your resume.

Viewing 76 - 78 of 3,510 Reviews

Glassdoor has 3,820 KeyBank reviews submitted anonymously by KeyBank employees. Read employee reviews and ratings on Glassdoor to decide if KeyBank is right for you.