The administrative team does not work as a team. There is a lack of accountability for what goes on. Trying to learn what is necessary to do your job is like pulling teeth. The assistants lack professionalism, and are not mature enough to help one another. The department desperately needs a supervisor who is competent, detailed, and has experience in managing people.
It truly depends on what team you assist, but the analysts and associates do not tell you what they need from you upfront, even if you frequently follow up with them. They depend heavily on the supervisor for the administrative team to guide and help the assistants. This is impossible being that the supervisor works in Cleveland, and simply does not know how to help, advise, and reinforce discipline.
Arranging travel between the analysts and the sales department is difficult, being that the sales department does not provide an official schedule until a couple days before the actual trip. The analysts pressure the assistants to continually provide information from sales, that they simply do not have the authority to do.
Management continually fails to get their hands dirty and clearly explain what they need from the administrative team. The administrative team has a lot of inexperienced employees, which will require sometime for them to really gain the necessary skills to work as at team.
Its either you hire inexperienced employees with the intention of training them, or you hire employees who already have the experience. The company squeezes as much work out of the assistants as possible, in which they will pressure them into perform duties that are outside of their normal job description.
